Onsite IT Support Technician — Growth & Impact

KMC Solutions; Taguig; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependent

Company pantry

Diverse learning opportunities

Cloud HR platform Sprout

Above-standard leaves

Job summary

KMC Solutions in Taguig is seeking an OSS Tech 1 to provide frontline IT support to end-users and oversee IT infrastructure. You will diagnose incidents, log tickets, escalate where needed, and communicate progress clearly to customers.

This onsite role requires a degree in IT/CS, solid knowledge of Windows, Office 365, and Active Directory, plus flexibility for shifting schedules and multi-location assignments.

Qualifications

• Bachelor's/College Degree in CS/IT or equivalent.
• Knowledge of Windows, MS Office, and Office 365.
• Willingness to be assigned to multiple locations.
• Excellent English communication, both verbal and written.
• Willingness to work shifting schedules, including nights.
• Experience with Active Directory and ticketing systems is a plus.

Responsibilities

• Presents first-line investigation and diagnosis of IT issues.
• Resolves incidents/service requests per help desk procedures and timelines.
• Escalates unresolved issues within agreed timescales.
• Logs incident/service request details per procedures.
• Communicates incident progress to clients.
• Ensures tickets are updated until issues are resolved.
• Performs hardware and software maintenance and support.
• Performs IMAC tasks (Install, Move, Add and Change).
• Provides local network support and assists the Network team.
• Maintains knowledge of office automation products and peripherals.
• Assists Asset Management with IT asset inventory.
• Performs deployment and movement of IT assets.
• Performs additional tasks assigned by supervisor.

Skills

MS Windows environment

MS Office

Office 365 applications

Strong English communication

Shifting work availability

Multi-location assignment

Customer service skills

Technical documentation

Team player

Problem-solving

Attention to detail

Ability to work under pressure

Education

Bachelor's/College Degree in Computer Science, Information Technology, or equivalent

Tools

Active Directory

Ticketing systems

Job description

KMC Solutions in Taguig is seeking an OSS Tech 1 to provide frontline IT support to end-users and oversee IT infrastructure. You will diagnose incidents, log tickets, escalate where needed, and communicate progress clearly to customers.

This onsite role requires a degree in IT/CS, solid knowledge of Windows, Office 365, and Active Directory, plus flexibility for shifting schedules and multi-location assignments.