IT Service Desk 12 days ago

L.T.M Corporation Pte Ltd; Metro Manila; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

L.T.M Corporation Pte Ltd is seeking a customer-focused Service Desk Analyst to provide technical support via phone, email, and chat. You will troubleshoot IT issues, log and resolve incidents, and ensure SLA compliance while delivering a great end-user experience.

Responsibilities include VPN, Active Directory, and Microsoft Office support, onboarding new users, and documenting resolutions. This role suits someone with 2+ years in service desk or tech support, capable of remote troubleshooting

Qualifications

• Service Desk, Help Desk, or Technical Support experience.
• Incident management and remote troubleshooting.
• Active Directory and Microsoft Office support.
• VPN troubleshooting and ticketing system experience.
• Strong communication, customer service, and problem-solving skills.
• 2+ years in Service Desk or Technical Support; global/remote support preferred.

Responsibilities

• Provide technical support via phone, email, and chat.
• Log, track, and resolve incidents using ticketing tools.
• Troubleshoot VPN, Microsoft Office, and Active Directory issues.
• Manage support queues and meet SLA targets.
• Assist with user onboarding and account setup.
• Document resolutions and escalate complex problems when required.

Skills

Service Desk

Help Desk

Technical Support

Incident management

Remote troubleshooting

Active Directory

Microsoft Office

VPN troubleshooting

Ticketing system

Communication skills

Customer service

Education

IT, Computer Science, Computer Engineering, or related background preferred

ITIL Foundation

CompTIA A+

Microsoft Certifications

Tools

GlobalProtect

Cisco AnyConnect

ServiceNow

Microsoft Office

Job description

Service Desk Job Summary We're looking for a customer-focused Service Desk Analyst to provide technical support via phone, email, and chat.

The role involves troubleshooting IT issues, managing support tickets, maintaining SLA compliance, and delivering an excellent end-user experience. Key Responsibilities Provide technical support through phone, email, and chat.

Log, track, and resolve incidents using ticketing tools. Troubleshoot VPN, Microsoft Office, and Active Directory issues. Manage support queues and meet SLA targets.

Assist with user onboarding and account setup. Document resolutions and escape complex issues when required. Required Skills

Service Desk, Help Desk, or Technical Support experience. Incident management and remote troubleshooting. Active Directory and Microsoft Office support.

VPN troubleshooting (GlobalProtect/Cisco AnyConnect preferred). Ticketing system experience. Strong communication, customer service, and problem-solving skills.

Preferred Experience 2+ years in Service Desk or Technical Support. Experience supporting global or remote users.

Knowledge of SLA-driven environments. Experience with onboarding and user provisioning. Education

IT, Computer Science, Computer Engineering, or related background preferred. Relevant Service Desk experience will also be considered. Certifications (Preferred)

ITIL Foundation CompTIA A+ Microsoft Certifications

Work Setup: Hybrid Employment Type:

Full-time Schedule: Amenable to shifting schedules

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