Hybrid IT Service Desk Analyst: VPN & AD Support
L.T.M Corporation Pte Ltd
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Job summary
L.T.M Corporation Pte Ltd is seeking a customer-focused Service Desk Analyst to provide technical support via phone, email, and chat. You will troubleshoot IT issues, log and resolve incidents, and ensure SLA compliance while delivering a great end-user experience.
Responsibilities include VPN, Active Directory, and Microsoft Office support, onboarding new users, and documenting resolutions. This role suits someone with 2+ years in service desk or tech support, capable of remote troubleshooting
Qualifications
- Service Desk, Help Desk, or Technical Support experience.
- Incident management and remote troubleshooting.
- Active Directory and Microsoft Office support.
- VPN troubleshooting and ticketing system experience.
- Strong communication, customer service, and problem-solving skills.
- 2+ years in Service Desk or Technical Support; global/remote support preferred.
Responsibilities
- Provide technical support via phone, email, and chat.
- Log, track, and resolve incidents using ticketing tools.
- Troubleshoot VPN, Microsoft Office, and Active Directory issues.
- Manage support queues and meet SLA targets.
- Assist with user onboarding and account setup.
- Document resolutions and escalate complex problems when required.
Skills
Education
Tools
Job description
L.T.M Corporation Pte Ltd is seeking a customer-focused Service Desk Analyst to provide technical support via phone, email, and chat. You will troubleshoot IT issues, log and resolve incidents, and ensure SLA compliance while delivering a great end-user experience.
Responsibilities include VPN, Active Directory, and Microsoft Office support, onboarding new users, and documenting resolutions. This role suits someone with 2+ years in service desk or tech support, capable of remote troubleshooting
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