Hybrid IT Infrastructure Engineer—Career Growth & Impact

Integrated OS; Muntinlupa; Hybrid; PHP 500,000 - 750,000; Full time

Job summary

Integrated OS in the Philippines is seeking an IT Infrastructure Engineer to join our offshore support team. The role focuses on incident management, service requests, and basic problem resolution for hardware, software, networking, and business applications.

You will work in a hybrid setup based in Parkway Corporate Center, Alabang, Muntinlupa City, supporting end users and maintaining IT security and documentation standards.

Qualifications

• 5-7 years' experience in IT service desk or IT support.
• Strong knowledge of Windows server and client OS, macOS, and Microsoft 365.
• Proficient in Active Directory/Entra, group policy, and endpoint security tools.
• Experience administering Azure tenancies including VM workloads, storage, and networking.
• Basic networking understanding (TCP/IP, DNS, DHCP, VPN, VLANs, firewalls).
• Excellent communication and technical writing skills.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, and ticketing system within SLAs.
• Diagnose and troubleshoot OS, software, hardware, and network issues.
• Escalate complex incidents to higher support tiers as needed.
• Provide end-user training and guidance on IT best practices.
• Maintain asset inventory, licenses, and configurations.
• Support patch management, software updates, and security compliance.
• Create and maintain clear documentation of processes and troubleshoot steps.
• Collaborate with internal teams and external clients for service delivery.

Skills

Windows OS

MacOS

Microsoft 365

Azure

Active Directory

Entra

Group Policy

Endpoint security

VM workloads

Networking basics

VPN

ITIL

Education

Degree in IT

Tools

ConnectWise

ServiceNow

Jira

Endpoint protection

Job description

Integrated OS in the Philippines is seeking an IT Infrastructure Engineer to join our offshore support team. The role focuses on incident management, service requests, and basic problem resolution for hardware, software, networking, and business applications.

You will work in a hybrid setup based in Parkway Corporate Center, Alabang, Muntinlupa City, supporting end users and maintaining IT security and documentation standards.