API Integration Specialist — Hybrid, ATS & SaaS Expert

Emapta; Makati; Ibrido; PHP 670.000 - 1.228.000; Tempo pieno

Vantaggi offerti da questo lavoro

Day 1 HMO with dependents

Competitive salary package

Day shift

Hybrid work arrangement

Office in Makati

Salary advance program

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

Annual leave policy

Descrizione del lavoro

Emapta Philippines is seeking an Integrations Support Specialist to troubleshoot REST APIs, ATS connections, and SaaS workflows for an Australian HR technology leader. You will help improve recruitment efficiency and client experiences in a hybrid Makati role.

Join a top-tier team with mentorship and international exposure, supporting seamless hiring operations while developing cross-system integrations and API know-how across leading HR platforms.

Competenze

• More than 2 years of experience in technical support, integration engineering, or application support, preferably within HR technology or Software-as-a-Service (SaaS) environments
• Flexibility to work occasionally outside standard business hours for prearranged system releases or technical handovers

Mansioni

• Assist clients with the configuration, testing, and troubleshooting of native integrations across ATS platforms (PageUp, SmartRecruiters, Bullhorn, iCIMS, Oracle, Workday)
• Securely provision, audit, and manage API keys and environment credentials for client production and test environments
• Guide clients through self-service integrations within the Trust Marketplace and resolve configuration issues
• Support migrations to next-generation APIs and explain expanded background check capabilities and differences from legacy integrations
• Investigate integration failures, API endpoint errors, and data synchronization issues using logs and Postman
• Conduct root cause analyses to determine whether issues originate from internal API, client configurations, or external ATS platforms
• Refer third-party issues to ATS vendor support with clear evidence and communicate with clients
• Identify recurring integration issues and collaborate with engineering to develop preventive solutions and documentation
• Serve as Tier 2/3 escalation for Customer Success on complex inquiries
• Collaborate with developers and PMs to identify defects, validate fixes, and test vendor releases
• Facilitate clear technical communication among nontechnical clients, ATS vendors, and internal teams
• Meet MTTR targets, maintain CSAT/NPS, and reduce recurring errors through updated knowledge bases

Conoscenze

REST APIs

API key management

Analytical skills

Technical documentation

Communication skills

Troubleshooting

Strumenti

Postman

Browser DevTools

Descrizione del lavoro

Emapta Philippines is seeking an Integrations Support Specialist to troubleshoot REST APIs, ATS connections, and SaaS workflows for an Australian HR technology leader. You will help improve recruitment efficiency and client experiences in a hybrid Makati role.

Join a top-tier team with mentorship and international exposure, supporting seamless hiring operations while developing cross-system integrations and API know-how across leading HR platforms.