Integrations Support Specialist | Hybrid | Makati | Day Shift | Weekends Off

Emapta; Makati; Hybrid; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

Day 1 HMO with dependents

Competitive salary package

Day shift

Hybrid work arrangement

Office in Makati

Salary advance program

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

Annual leave policy

Job summary

Emapta Philippines is seeking an Integrations Support Specialist to troubleshoot REST APIs, ATS connections, and SaaS workflows for an Australian HR technology leader. You will help improve recruitment efficiency and client experiences in a hybrid Makati role.

Join a top-tier team with mentorship and international exposure, supporting seamless hiring operations while developing cross-system integrations and API know-how across leading HR platforms.

Qualifications

• More than 2 years of experience in technical support, integration engineering, or application support, preferably within HR technology or Software-as-a-Service (SaaS) environments
• Flexibility to work occasionally outside standard business hours for prearranged system releases or technical handovers

Responsibilities

• Assist clients with the configuration, testing, and troubleshooting of native integrations across ATS platforms (PageUp, SmartRecruiters, Bullhorn, iCIMS, Oracle, Workday)
• Securely provision, audit, and manage API keys and environment credentials for client production and test environments
• Guide clients through self-service integrations within the Trust Marketplace and resolve configuration issues
• Support migrations to next-generation APIs and explain expanded background check capabilities and differences from legacy integrations
• Investigate integration failures, API endpoint errors, and data synchronization issues using logs and Postman
• Conduct root cause analyses to determine whether issues originate from internal API, client configurations, or external ATS platforms
• Refer third-party issues to ATS vendor support with clear evidence and communicate with clients
• Identify recurring integration issues and collaborate with engineering to develop preventive solutions and documentation
• Serve as Tier 2/3 escalation for Customer Success on complex inquiries
• Collaborate with developers and PMs to identify defects, validate fixes, and test vendor releases
• Facilitate clear technical communication among nontechnical clients, ATS vendors, and internal teams
• Meet MTTR targets, maintain CSAT/NPS, and reduce recurring errors through updated knowledge bases

Skills

REST APIs

API key management

Analytical skills

Technical documentation

Communication skills

Troubleshooting

Tools

Postman

Browser DevTools

Job description

Connect Global Hiring Platforms Through Expert API Integration Support

Make every integration count in the global HR technology landscape! Join Emapta as an Integrations Support Specialist and troubleshoot REST APIs, ATS connections, and SaaS workflows for an Australian HR technology leader. Strengthen recruitment efficiency, improve client experiences, and support seamless hiring operations while enjoying international exposure, hybrid flexibility, professional mentorship, and long-term career growth among Emapta's top 1% talent.

Job Overview

• Employment Type: Full-time
• Shift: Day Shift (9:00 AM - 6:00 PM NSW), Weekends Off
• Work Setup: Hybrid, PNB Building, Makati (2 days in the office and 3 days at home)

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Qualifications & Requirements

• More than 2 years of experience in technical support, integration engineering, or application support, preferably within HR technology or Software-as-a-Service (SaaS) environments
• Flexibility to work occasionally outside standard business hours for prearranged system releases or technical handovers

Skills & Competencies

• Hands-on experience with REST APIs, API key management, technical documentation, and web request and response analysis using Postman or browser developer tools
• In-depth knowledge of major HR technology platforms and Applicant Tracking Systems (ATS), including PageUp, SmartRecruiters, Bullhorn, iCIMS, Oracle, and Workday
• Strong analytical and problem-solving skills, with the ability to troubleshoot multi-system workflows, isolate complex edge cases, and identify technical issues across integrated platforms
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to nontechnical stakeholders and direct third-party platform issues to the appropriate vendors
• Proactive approach to continuous learning, with a strong interest in emerging API capabilities, HR technology integrations, and expanding Trust Marketplace vendor solutions

Your Daily Tasks

Technical Support & Client Configuration

• Assist clients with the configuration, testing, and troubleshooting of native integrations across Applicant Tracking Systems (ATS), including PageUp, SmartRecruiters, Bullhorn, iCIMS, Oracle, and Workday.
• Securely provision, audit, and manage API keys and environment credentials for client production and test environments.
• Guide clients through self-service integrations within the Trust Marketplace and resolve configuration issues or setup challenges.
• Support clients through migrations to next-generation APIs and explain expanded background check capabilities and differences from legacy integrations.

Root Cause Analysis & Technical Triage

• Investigate integration failures, API endpoint errors, and data synchronization issues using API status tools, system logs, test environments, and Postman.
• Conduct thorough root cause analyses to determine whether technical issues originate from the internal API, client configurations, or external ATS platforms.
• Refer third-party platform issues to the appropriate ATS vendor support teams, provide clear technical evidence, and maintain transparent client communication.
• Identify recurring integration issues and complex edge cases, and collaborate with engineering teams to develop preventive solutions, FAQs, technical documentation, and product enhancements.

Cross-Functional Collaboration & Technical Escalation

• Serve as the Tier 2/3 technical escalation point for the Customer Success team on complex integration inquiries and incidents.
• Collaborate with development engineers and Integration Project Managers to identify product defects, validate code fixes, and test new vendor releases.
• Facilitate clear technical communication among nontechnical client stakeholders, external ATS vendor engineers, and internal software development teams.

Key Performance Indicators (KPIs)

• Meet established Mean Time to Resolution (MTTR) targets for integration-related support tickets.
• Achieve high accuracy in identifying whether integration issues originate from the internal API, client configurations, or external ATS vendors during initial technical triage.
• Maintain strong Customer Satisfaction (CSAT) and Net Promoter Score (NPS) results for technical integration requests and client onboarding support.
• Reduce recurring configuration errors through accurate technical documentation, updated knowledge-base articles, and continuous product feedback.

About the Client

Our client is a leading Australian HR technology company specializing in automated reference checks, background screening, and talent intelligence solutions. They provide a cloud-based platform that helps organizations streamline recruitment, verify candidate credentials, and make confident hiring decisions. Through advanced API integrations, Applicant Tracking System connectivity, and an expanding Trust Marketplace, they connect employers with trusted workforce solutions. Their innovative technology supports businesses worldwide in reducing hiring risks, improving recruitment efficiency, strengthening compliance, and creating more transparent, reliable hiring experiences.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.