Global HR SaaS Customer Success Lead (Hybrid)

Emapta; Makati; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift Schedule

Hybrid work arrangement

Prime office location in Makati

Fixed weekends off

Salary Advance Program

Emapta Academy upskilling

24/7 office gym access (Makati/Ortigas

Lifestyle perks and discounts

Employee referral incentives

20 annual leave days (incl. 5 cashable

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta, based in Makati, Philippines, is hiring a Customer Success Manager to lead onboarding, product adoption, and client engagement for an Australian HR SaaS client. The role offers hybrid work with 2 days in the office and 3 days at home, focusing on global deployments and long-term growth.

The position emphasizes strong customer-centric delivery, collaboration with international teams, and opportunities for professional development through Emapta Academy and mentorship programs.

Qualifications

• 2+ years in a Customer Success Manager role, SaaS or tech preferred.
• Willingness to travel occasionally for client meetings.
• Flexibility to work outside standard hours for handovers.

Responsibilities

• Lead client onboarding and configure platform for each client.
• Manage end-to-end technical account setup, profiles, permissions, and workflow templates.
• Coordinate platform integrations with clients' ATS and HR tech systems.
• Deliver tailored training sessions for recruiters and HR executives.
• Analyze platform metrics and prepare usage reports for client reviews.
• Strengthen platform adoption and nurture relationships with key stakeholders.

Skills

Customer-centric mindset

Problem-solving

Client onboarding

Product support

Account management

Communication skills

Job description

Emapta, based in Makati, Philippines, is hiring a Customer Success Manager to lead onboarding, product adoption, and client engagement for an Australian HR SaaS client. The role offers hybrid work with 2 days in the office and 3 days at home, focusing on global deployments and long-term growth.

The position emphasizes strong customer-centric delivery, collaboration with international teams, and opportunities for professional development through Emapta Academy and mentorship programs.