Hybrid FX Trade Support Specialist

London Stock Exchange Group; Hinoba-an; Hybrid; PHP 4,007,000 - 5,549,000; Full time

Benefits offered by this job

Wellbeing allowance

Hybrid work model

Global recognition platform

E-learning & tuition support

Volunteer days & donations matching

Senior Associate level

Job summary

London Stock Exchange Group is seeking a proactive Trade Support Executive to join our global team. The role focuses on providing technical and functional support for applications and infrastructure, interfacing with investment banks and internal teams to deliver exceptional service.

You will resolve client queries, document interactions in Salesforce, and guide users on system functionality while staying abreast of market trends and regulatory trainings.

Qualifications

• Experience in customer support within a high-pressure environment.
• Experience supporting customers by phone and email or chat.
• Experience supporting Capital Markets and/or Forex trading workflows.
• Knowledge of Active Directory Management and/or Infrastructure Network Engineering

Responsibilities

• Investigate and resolve client queries via phone and email.
• Log inquiries and document client contact through to resolution in Salesforce CRM.
• Provide clients with guidance on system functionality and workflow.
• Identify and communicate urgent issues with potential P/L and franchise risk.
• Build knowledge of the marketplace and keep up with industry trends.
• Complete required trainings - regulatory and otherwise

Skills

Customer support

Capital Markets

Forex trading

Problem solving

Attention to detail

Phone etiquette

Collaboration

Multi-tasking

Tools

Salesforce CRM

Active Directory

Job description

London Stock Exchange Group is seeking a proactive Trade Support Executive to join our global team. The role focuses on providing technical and functional support for applications and infrastructure, interfacing with investment banks and internal teams to deliver exceptional service.

You will resolve client queries, document interactions in Salesforce, and guide users on system functionality while staying abreast of market trends and regulatory trainings.