Senior Analyst (EQ Technical Onboarding)

LSEG; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group's EQ Technical Onboarding team seeks a Senior Analyst to manage participant reference data, client/vendor certification, and user setup. You will become a subject expert of products and services and collaborate with the Technical Account Management team to meet client requirements and ensure risk controls.

This is a customer-facing role spanning multiple markets. Based in Manila with UK time overlap, the role supports London markets and involves continuous learning

Qualifications

• Experience in Fintech or trader support roles.
• Knowledge of financial ecosystems and client servicing.
• Proven customer service skills and problem solving.

Responsibilities

• Support day-to-day core processes, identify issues, deliver resolutions, and improve workflows.
• Support firms/vendors certification testing and conformance needs.
• Handle UAT requests for external and internal customers, including troubleshooting.

Skills

Fintech experience

Trader support

Financial ecosystems

Customer service

Communication skills

FIX protocol knowledge

Tools

SQL

Networking

Excel

Job description

Department Description

Market Operations provides a range of customer and operational services across the London Stock Exchange Group. The core services provided by the department are: technical account management, technical onboarding, software certification, client support, and market operations services.

Team Description

The EQ Technical Onboarding team is responsible for handling technical configurations, market maker registrations, network enablement and software certifications. The team provides support in multiple geographical locations, covering trading, market data, post‑trade and digital market services across Equities markets. The role is customer facing and entails regular interaction with financial professionals and vendors across the globe. The team operates on a rotating shift schedule, covering hours from 7:00 AM to 6:00 PM UK time (2:00 PM to 1:00 AM Manila time, or 3:00 PM to 2:00 AM during daylight saving time).

The team provides support for the following markets and services: London Stock Exchange, Turquoise, RNS, GTP, SEDOL and TRADEcho.

Job Description

The Senior Analyst (EQ Technical Onboarding) is responsible for handling participant reference data, client/vendor certification and user set‑up within the team. They will be responsible for ensuring all procedures, processes and tools used are fit for purpose and will become a subject expert of each product and service. The role reports into the EQ Technical Onboarding Manager.

Key Responsibilities

• Supports the running of core business processes on a day‑to‑day basis by proactively identifying issues, delivering resolutions, and implementing process improvements.
• Supports firms and vendors certification testing and understands their needs for conformance testing.
• Handles UAT requests for external and internal customers, including application and network troubleshooting.
• Resolves raised client queries, raises high-impact risks, and builds internal relationships and networks with critical teams.
• Acts as the main point of contact for all participant reference data activities for London-based markets.
• Keeps up to date with products and services to maintain quality of service during the launch of new products, projects, and service changes, achieving readiness for key achievements and go‑lives.
• Aligns procedures across all supported venues and operational locations.
• Maintains participant data across all LSEG platforms, including end‑of‑day reference data uploads and instrument market maker registrations.
• Ensures vital incidents are called out in a timely manner.
• Processes and logs customer enquiries through different mediums: email, phone call, internal.
• Oversees the assigned team’s project and BAU activities for London Markets, with experience on handling projects and understanding requirements to share with developers.
• Works closely with the Technical Account Management team to understand client requirements and certification needs.
• Understands the internal and external causes and impacts of operational risks, monitors key risk indicators to proactively identify issues before regulators.
• Builds specialist knowledge to analyse complex data and determine and implement resolutions to operational risks accurately and in a timely manner, raising complex operational risks when required.
• Identifies and builds the business case for recommendations to improve operational processes, policies and systems, moving to a more automated workflow.

Key Behaviours

Integrity

• Has the sustained drive and energy to deliver quality and timely support.
• Willingly puts in the effort to ensure activities are completed on time and to the quality required.
• Able to provide or ask for help when assistance is required.

Partnership

• Teammates with good ethical principles and values.
• Seeks information/inputs from colleagues/clients and communicates openly.
• Takes on routine tasks.
• Confident, outstanding colleague with good interpersonal skills and a genuine desire to help fellow colleagues.

Innovation

• Willingly adopts new processes, approaches, ways of working.
• Enthusiastic to achieve, develop, and learn new skills.
• Raises suggestions to improve the service provided.
• Demonstrates ability to apply new skills to improve current workflows and procedures.

Excellence

• Oral and written communications are of the constant high standards.
• Has the ability to break down sophisticated issues into clear, concise and understandable segments.
• Analyses issues to identify the most appropriate solutions.
• Proactive and demonstrates initiative.
• Prioritises activities according to business and operational needs.
• Excellent analysis and problem‑solving skills.
• Planned activities, provides progress reports, attends relevant meetings to represent team.
• Works without prompting and close supervision.
• Demonstrates resilience and adaptability in a fast‑paced, client‑facing environment.
• Maintains a strong customer focus, ensuring timely and effective resolution of client issues.

Candidate Profile / Key Skills Required

• Experience in Fintech / Trader Support
• Knowledgeable on financial ecosystems
• Confirmed customer service skills
• Good communication and problem‑solving skills
• Knowledge of FIX protocol

Beneficial

• Technical skills: knowledge of SQL, networking, electronic trading and market data systems and Excel.
• Recent experience in a similar technical customer service role supporting financial clients.
• Worked in professional and client‑focused environments where detailed processes/procedures are followed.
• Has ability to use generative AI tools to accelerate research, data analysis.
• Tailored benefits and support including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Career Stage

Senior Associate

Equal Opportunities

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.