Senior Client Support Specialist - Forex & Cloud

LSEG; Taguig; Hybrid; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Wellbeing

Hybrid work model

Recognition platform

Tuition reimbursement & certification

Volunteer days & charity matching

Job summary

London Stock Exchange Group (LSEG) seeks a Senior Associate to join its client support team. You will handle incoming inquiries from traders and clients by phone and email, document interactions in Salesforce, and guide users through system functionality while prioritizing accuracy and speed.

The role emphasizes problem solving, initiative, collaboration, and attention to detail, with a hybrid work model and opportunities for development within a global financial infrastructure leader.

Qualifications

• Previous customer support experience within a highly pressurized environment.
• Previous experience supporting customers by phone and email or chat.
• Previous roles supporting Forex trading workflows.
• Knowledge of HTML5, Linux RedHat, Java Applet, XML, MySQL, TCP-IP.
• Knowledge of Cloud Technology, Azure, and Database Administration.

Responsibilities

• Work with internal and external resolver teams to investigate and resolve incoming client queries, via both phone and email.
• Log all inquiries, and accurately document client contact through to resolution in Salesforce CRM.
• Provide clients with guidance on system functionality and workflow.
• Identify and communicate urgent issues that may have associated P/L and franchise risk.
• Build knowledge of the marketplace and keep up with current industry trends.
• Contribute to knowledge management efforts.
• Complete required trainings - regulatory and otherwise.

Skills

Problem solving

Initiative

Product & service knowledge

Customer empathy

Attention to detail

Telephone proficiency

Collaboration

Multi-tasking and prioritization

Work ethic

Tools

HTML5

Linux RedHat

Java Applet

XML

MySQL

TCP-IP

Cloud Technology

Azure

Database Administration

Job description

London Stock Exchange Group (LSEG) seeks a Senior Associate to join its client support team. You will handle incoming inquiries from traders and clients by phone and email, document interactions in Salesforce, and guide users through system functionality while prioritizing accuracy and speed.

The role emphasizes problem solving, initiative, collaboration, and attention to detail, with a hybrid work model and opportunities for development within a global financial infrastructure leader.