Hybrid Family Records Support Specialist

AnchorEd; Philippines; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Government-mandated benefits (SSS, Pag

HMO coverage upon regularization

Laptop loan program

Tuition support and scholarships

Hybrid schedule

Job summary

AnchorEd is seeking a frontline support specialist to assist families with records requests, manage inquiries across multiple channels, and ensure timely resolutions in line with SLAs and SOPs. The role emphasizes accuracy, confidentiality, and collaboration with cross-functional teams.

The ideal candidate holds a bachelor’s degree and at least 1 year in customer service or BPO, with strong organizational and communication skills. Hybrid work setup and comprehensive benefits are provided.

Qualifications

• Bachelor's degree requirement in business, education, or related field.
• At least 1 year of experience in customer service or BPO.
• Proficient with office software and CRM/ticketing systems.

Responsibilities

• Provide frontline support and guide customers on requests and concerns.
• Handle inquiries across channels adhering to SLAs and SOPs.
• Acknowledge complaints, provide initial resolution, and escalate when needed.
• Maintain 24-hour SLA for first response and contact resolution.
• Coordinate with teams to resolve blockers and ensure accurate records.

Skills

Customer service

BPO experience

Organizational skills

Communication skills

Interpersonal skills

Data management

Attention to detail

Teamwork

Independent work

Adaptability

Education

Bachelor's degree in Business Administration, Education, or a related field

Tools

Microsoft Office Suite

Google Workspace

CRM

Ticketing system

Student Information Systems (SIS)

Job description

AnchorEd is seeking a frontline support specialist to assist families with records requests, manage inquiries across multiple channels, and ensure timely resolutions in line with SLAs and SOPs. The role emphasizes accuracy, confidentiality, and collaboration with cross-functional teams.

The ideal candidate holds a bachelor’s degree and at least 1 year in customer service or BPO, with strong organizational and communication skills. Hybrid work setup and comprehensive benefits are provided.