Hybrid Customer Support Supervisor — Lead & Elevate CX

Dexcom; Manila; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Global growth opportunities

Hybrid work model

Job summary

Dexcom Philippines is seeking a Customer Support Supervisor to lead a team of agents in our Contact Center, supporting patients, healthcare providers and pharmacists. You will drive performance against KPI and partner with quality and training teams to deliver excellent customer experiences.

You’ll coach hourly employees, provide improvement recommendations, and work with commercial leaders to strengthen cross-functional collaboration, CSAT targets, and world-class service delivery.

Qualifications

• Proven leadership skills in a fast-paced corporate environment.
• Strong verbal communication skills, written and spoken.
• Outgoing, confident, and self-motivated with good decision-making.
• Bachelor’s degree and relevant industry experience commonly required.

Responsibilities

• Lead a team of Customer Support agents.
• Measure and improve performance against KPIs and CSAT targets.
• Provide training, coaching, and performance feedback to staff.
• Collaborate cross-functionally with quality, training, and commercial teams.

Skills

Leadership

Communication

Coaching

Team leadership

Education

Bachelor’s degree

Job description

Dexcom Philippines is seeking a Customer Support Supervisor to lead a team of agents in our Contact Center, supporting patients, healthcare providers and pharmacists. You will drive performance against KPI and partner with quality and training teams to deliver excellent customer experiences.

You’ll coach hourly employees, provide improvement recommendations, and work with commercial leaders to strengthen cross-functional collaboration, CSAT targets, and world-class service delivery.