Customer Support Team Lead – KPI Driven & Growth

Dexcom Philippines; Manila; On-site; PHP 550,000 - 850,000; Full time

Benefits offered by this job

Comprehensive benefits

Global growth opportunities

Career development programs

Tuition reimbursement

Innovative culture

Job summary

Dexcom Philippines is seeking a Customer Support Supervisor to lead a team of agents in our Contact Center, driving excellent service for patients, healthcare providers and pharmacists. You will coach staff, monitor KPIs, and partner with leadership to deliver a best-in-class customer experience.

Ideal candidates will have a Bachelor’s degree with 5–8 years in the industry, demonstrated informal management experience, and strong communication skills in a fast-paced environment.

Qualifications

• Bachelor’s degree and 5–8 years of industry experience.
• Informal management or team-lead experience.
• Proven leadership in a fast-paced corporate environment.
• Strong verbal communication and ability to work under pressure.
• Cross-functional collaboration with other departments to improve processes.

Responsibilities

• Lead a team of Customer Support agents.
• Measure performance against KPI and deliver coaching.
• Provide training and development through performance appraisals.
• Ensure the team meets or exceeds customer CSAT targets.
• Collaborate with commercial leadership and other departments to enhance customer experience.

Skills

Leadership

Customer service

Education

Bachelor’s degree

Job description

Dexcom Philippines is seeking a Customer Support Supervisor to lead a team of agents in our Contact Center, driving excellent service for patients, healthcare providers and pharmacists. You will coach staff, monitor KPIs, and partner with leadership to deliver a best-in-class customer experience.

Ideal candidates will have a Bachelor’s degree with 5–8 years in the industry, demonstrated informal management experience, and strong communication skills in a fast-paced environment.