Hybrid Customer Support Specialist II - Empathetic CX

Partner Hero Philippines Corporation; Davao City; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Hybrid workplace

Overtime opportunities

Competitive compensation

Posture-based fitness workouts

Training opportunities

1-on-1 coaching

Mentorship

Cross-functional development

People-first culture

Global partners

Job summary

Crescendo is an AI-powered solutions company that transforms how businesses engage with their customers. We are hiring for customer support roles across EdTech, eCommerce, FinTech, Health, Wellness, and more. Join a fast-paced team and deliver empathetic, actionable help through live channels.

You'll work autonomously, meet KPIs on satisfaction, productivity, and accuracy while growing your skills through training and mentorship. Hybrid setup may apply.

Qualifications

• Excellent English skills, both verbal and written (EFSET results must be at the C2 level).
• Excellent problem-solving and communication skills.
• Organized, accountable, and responsible.
• Excellent time management skills, punctuality, and adherence to schedule.
• Strong critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Comfortable using web applications, computers, and smartphones.
• Passion for creating an exceptional customer experience.
• Eager and curious to learn.

Responsibilities

• Provide a personable, friendly, and positive customer service experience across all channels.
• Work independently and collaboratively to complete tasks on time based on urgency and importance.
• Support teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers.
• Follow communication procedures, guidelines, and policies. Research answers or solutions as needed.
• Escalate to your direct report when unsure or unable to make a decision or solve a problem.
• Efficiently address and resolve user issues primarily via live channels while maintaining and exceeding KPIs focused on customer satisfaction, productivity, and accuracy.
• Handle booking support requests to drive retention and ease of use.
• Assist customers throughout the partner's experience across the dual-sided marketplace.
• Establish connections and build customer trust.

Skills

English proficiency

Problem solving

Organization

Time management

Critical thinking

Empathy

Active listening

Initiative

Adaptability

Tech-savvy

Customer focus

Curiosity

Tools

Hybrid workplace

Job description

Crescendo is an AI-powered solutions company that transforms how businesses engage with their customers. We are hiring for customer support roles across EdTech, eCommerce, FinTech, Health, Wellness, and more. Join a fast-paced team and deliver empathetic, actionable help through live channels.

You'll work autonomously, meet KPIs on satisfaction, productivity, and accuracy while growing your skills through training and mentorship. Hybrid setup may apply.