Hybrid Customer Support & Admin Coordinator - Growth

Manatal; Philippines; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

MicroSourcing is seeking a Customer Support & Administrative Coordinator in Eastwood, Quezon City, offering a hybrid work arrangement. You will handle inquiries across email and social media, coordinate administrative tasks, and support travel arrangements and calendars.

The role emphasizes delivering exceptional service, maintaining accurate records, and collaborating with internal teams to ensure smooth operations and timely communication.

Qualifications

• Previous experience in customer service, administrative support, or a similar hybrid role.
• Strong written and verbal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with email platforms, social media tools, and calendar management systems.
• Professional, proactive, and customer-oriented mindset.
• Experience supporting e-commerce or consumer-facing businesses.
• Familiarity with customer support platforms such as Zendesk, Gorgias, Freshdesk, or similar tools.
• Experience coordinating executive calendars, travel arrangements, and business logistics.
• Ability to identify opportunities to improve customer service and administrative processes.
• Strong problem-solving skills and the ability to work independently.

Responsibilities

• Deliver exceptional customer support by managing customer inquiries across email, social media, and other communication channels.
• Respond to customer questions, concerns, and post-order requests while ensuring a positive customer experience.
• Monitor social media messages, engagement, and customer interactions in a timely and professional manner.
• Coordinate shipping updates, resolve customer issues, and escalate complex concerns to the appropriate internal teams.
• Maintain accurate records of customer interactions and contribute to improving customer support processes.
• Provide administrative support by managing calendars, scheduling meetings, and coordinating appointments.
• Arrange travel bookings, prepare itineraries, and assist with logistics coordination.
• Support daily operational and administrative tasks while helping facilitate internal communications and organizational follow-through.

Skills

Customer service

Administrative support

Written and verbal communication

Organization skills

Multitasking

Calendar management

Problem-solving

Independent worker

Tools

Zendesk

Gorgias

Freshdesk

Job description

MicroSourcing is seeking a Customer Support & Administrative Coordinator in Eastwood, Quezon City, offering a hybrid work arrangement. You will handle inquiries across email and social media, coordinate administrative tasks, and support travel arrangements and calendars.

The role emphasizes delivering exceptional service, maintaining accurate records, and collaborating with internal teams to ensure smooth operations and timely communication.