Hybrid Bank Customer Support Specialist

Manulife; Quezon City; Hybrid; PHP 201,000 - 290,000; Full time

Job summary

Manulife Contact Center in Quezon City is seeking Bank Customer Service Representatives to engage US and Canada clients, delivering product and services information and resolving issues.

You will support banking products across accounts, loans, and digital tools while upholding privacy and security standards. Documentation of interactions is required in our systems, and collaboration with partners is essential.

Qualifications

• At least 1 year call center experience providing voice customer service for an international accounting setup.
• Education: Completed at least two years in college.
• Amenable to shifting schedules, weekends, and Philippine holidays.
• Location: able to work in Quezon City (U.P. Ayala Land Techno Hub).
• Hybrid work arrangement requiring onsite and from home when needed.

Responsibilities

• Serve as the primary contact for Manulife Bank customers and advisors.
• Handle inbound inquiries and provide timely resolutions to customer concerns.
• Educate customers on banking products, policies, procedures, and digital banking tools.
• Document customer interactions and resolutions within applicable systems.
• Adhere to privacy, security, regulatory, and fraud prevention requirements.
• Collaborate with internal teams to deliver seamless customer experiences.

Skills

Customer service

Communication

Education

Two years of college

Job description

Manulife Contact Center in Quezon City is seeking Bank Customer Service Representatives to engage US and Canada clients, delivering product and services information and resolving issues.

You will support banking products across accounts, loans, and digital tools while upholding privacy and security standards. Documentation of interactions is required in our systems, and collaboration with partners is essential.