Hybrid Application Support Engineer — Incident & Cloud Ops

The Depository Trust & Clearing Corporation (DTCC); Manila; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension / Retirement benefits

Paid Time Off

Job summary

The Depository Trust & Clearing Corporation (DTCC) is looking for a Production Support Engineer in Manila, Philippines. This role involves troubleshooting, providing technical support, and monitoring systems in both cloud and on-prem environments. Candidates should possess at least 2 years of experience in production support, and familiarity with cloud technologies such as AWS and Azure is highly preferred.

Additional qualifications include hands-on experience with various OS, scripting languages, and monitoring tools. DTCC promotes a flexible hybrid work environment and offers competitive benefits.

Qualifications

• Minimum of 2 years of relevant Production support experience.
• Hands-on experience with software development methodologies.

Responsibilities

• Support technical issues in complex environments.
• Participate in disaster recovery events.
• Assist in major incident calls.

Skills

ITIL Change, Incident and Problem management

Troubleshooting and debugging

Monitoring and Alerting processes

Cyber security best practices

Communication skills

Unix, Linux, Windows, SQL/PLSQL

Cloud Technologies (AWS, Azure)

Scripting languages (Bash, Python, Ruby)

Education

Bachelor's degree or equivalent experience

Tools

Splunk

DynaTrace

AWS services

DB2, Oracle, Snowflake

ETL tools (Informatica, Talend)

Job description

The Depository Trust & Clearing Corporation (DTCC) is looking for a Production Support Engineer in Manila, Philippines. This role involves troubleshooting, providing technical support, and monitoring systems in both cloud and on-prem environments. Candidates should possess at least 2 years of experience in production support, and familiarity with cloud technologies such as AWS and Azure is highly preferred.

Additional qualifications include hands-on experience with various OS, scripting languages, and monitoring tools. DTCC promotes a flexible hybrid work environment and offers competitive benefits.