Hybrid Client Connectivity Senior Analyst APAC & EMEA

The Depository Trust & Clearing Corporation (DTCC); Manila; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension / Retirement benefits

Paid Time Off and Personal/Family Care

Job summary

The Depository Trust & Clearing Corporation (DTCC) is looking for a Client Connectivity Services Senior Analyst in Manila, Philippines. This role involves connecting clients to DTCC's network, ensuring timely data transfer, and delivering excellent client experience. Candidates should have at least 2 years of experience, a relevant bachelor's degree, and strong communication skills. DTCC offers a hybrid work model of 3 days onsite and 2 days remote, alongside competitive compensation, health benefits, and retirement options.

Qualifications

• Minimum of 2 years of related experience.
• Flexibility to work in rotating shifts across APAC and EMEA hours.

Responsibilities

• Gather and validate data obtained from clients for connections.
• Implement network and authentication configurations.
• Perform data delivery configurations with adherence to procedures.
• Support client queries via email and over the phone.
• Document work performed using Knowledge Centered Service methodology.

Skills

Excellent communication skills

Strong analytical skills

Customer service skills

Knowledge of transfer protocols

Good understanding of IT networking

Education

Bachelor's degree preferred or equivalent experience

Tools

Linux/Unix

IBM Mainframe

Salesforce

Job description

The Depository Trust & Clearing Corporation (DTCC) is looking for a Client Connectivity Services Senior Analyst in Manila, Philippines. This role involves connecting clients to DTCC's network, ensuring timely data transfer, and delivering excellent client experience. Candidates should have at least 2 years of experience, a relevant bachelor's degree, and strong communication skills. DTCC offers a hybrid work model of 3 days onsite and 2 days remote, alongside competitive compensation, health benefits, and retirement options.