Hybrid Annuity Services Coordinator

Manulife; Philippines; Hybrid; PHP 600,000 - 840,000; Full time

Job summary

Manulife is seeking an Annuity Services Coordinator to join our Insurance Operations team in a hybrid role. You will handle day-to-day administration of annuity contracts, respond to client and advisor inquiries, and ensure accurate processing within SLAs.

You’ll support back-office systems, VOA requests, and case routing, maintaining high data quality and service standards in a fast-paced environment.

Qualifications

• 1–3 years of experience in life insurance or annuity related operations.
• Experience handling client and advisor inquiries via multiple channels.
• Bachelor’s degree preferred; night shift availability.

Responsibilities

• Respond to inquiries from clients, advisors, and internal partners via phone, email, and other channels.
• Provide accurate information and resolve inquiries to meet SLAs.
• Support First Call Resolution and back-office processes for annuities.
• Process non-financial annuity transactions and update systems timely.
• Monitor workload and allocate cases according to priority and complexity.
• Maintain data accuracy and support VOA-related requests.

Skills

Customer service

Annuity knowledge

Call center experience

Life insurance operations

Education

Bachelor's degree in business or related field

Tools

VAPS

APV

Job description

Manulife is seeking an Annuity Services Coordinator to join our Insurance Operations team in a hybrid role. You will handle day-to-day administration of annuity contracts, respond to client and advisor inquiries, and ensure accurate processing within SLAs.

You’ll support back-office systems, VOA requests, and case routing, maintaining high data quality and service standards in a fast-paced environment.