Business Process Senior Associate

Manulife; Philippines; Hybrid; PHP 540,000 - 780,000; Full time

Job summary

Manulife is seeking a Business Process Senior Associate to join the Insurance Operations team at MBPS. The role focuses on completing requests efficiently and accurately to meet service levels while supporting policy lifecycle activities.

The position requires strong MS Office skills, analytical thinking, and the ability to work night shifts within a hybrid environment in the Philippines. You will interact with multiple stakeholders to ensure smooth policy setup and billing processes.

Qualifications

• Must have strong analytical and organizational abilities.
• Demonstrates initiative and accountability in task completion.
• Ability to work independently and in a team environment.

Responsibilities

• Review and validate New issue requests, communicate inquiries to CSS.
• Coordinate data traffic of policy information with vendors, offices, analysts, and underwriters.
• Collaborate with Manulife teams to complete setup requests.
• Initiate billing, publications and ID printing and coordinate mailing instructions.
• Perform quality assurance to ensure setup accuracy.
• Activate policy profile for use in claims, underwriting, sales and billing.

Skills

Analytical skills

Attention to detail

Initiative

Accountability

Teamwork

Stress management

Organizational skills

Time management

Tools

MS Office

Job description

We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. In this role, you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.

Position Responsibilities

• Review and validate New issue requests, communicate inquiries and additional information to CSS.
• Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts, and underwriters
• Collaborate with other Manulife teams to complete set-up request
• Initiate billing, publications and ID printing and coordinates mailing instructions to courier
• Perform quality assurance to ensure set-up accuracy
• Activates policy profile for the use in claims, underwriting, sales and billing

Required Qualifications

• Knowledge in MS Office Applications (Word, Excel, PowerPoint)
• Strong technical, analytical, organizational, and problem-solving skills
• High level of accuracy, attention to detail and ability to exercise flexibility and judgment.
• Demonstrates initiative and accountability
• Commitment to high level of quality and customer service
• Ability to work independently and in a team environment
• Ability to handle stress and work in a high-pressured environment
• Ability to organize and prioritize work
• Must be able to work on the night shift

Preferred Qualifications

• Above average problem-solving skills
• Above average written and verbal communication skills
• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately
• Adaptable to change

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid