Hybrid Senior Corporate Account Lead

Manulife; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife is hiring a Corporate Account Senior Supervisor to oversee end-to-end administration and after-sales servicing of group insurance accounts. The role ensures accurate policy and member records, handles renewals, member movements, underwriting requirements, and commissions, and partners with billing and claims teams.

The position requires 2–3 years in Group Accounts Management/Operations, strong communication and analytical skills, and a collaborative mindset.

Qualifications

• Bachelor's or college degree in any 4-year course.
• 2-3 years in Group Accounts Management and/or Operations.
• Strong understanding of Group Life, Group Credit Life, and Employee Benefits operations across multiple channels.
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and detail-oriented mindset.
• Ability to work effectively in a collaborative team environment.
• Demonstrates responsiveness and continuous improvement mindset.

Responsibilities

• End-to-end administration and after-sales servicing of assigned group insurance accounts.
• Process member movements, beneficiary designations, COI/COC issuance, and NEL letters.
• Coordinate with Billing, Claims, and Finance/Treasury for reconciliations and payouts.
• Prepare and submit underwriting cases, LOA, RI reports, and valuation reports.
• Manage policy documents, masterfiles, and accident/insurance certificates.
• Provide timely resolutions to clients and agents’ inquiries and complaints.

Skills

Communication

Interpersonal skills

Customer service

Analytical skills

Team collaboration

Education

4-year college degree

Tools

MS Office

MS Excel

Job description

Manulife is hiring a Corporate Account Senior Supervisor to oversee end-to-end administration and after-sales servicing of group insurance accounts. The role ensures accurate policy and member records, handles renewals, member movements, underwriting requirements, and commissions, and partners with billing and claims teams.

The position requires 2–3 years in Group Accounts Management/Operations, strong communication and analytical skills, and a collaborative mindset.