Human Resources Specialist

Alta Resources (Philippines) Corporation; Pasig; On-site; PHP 420,000 - 620,000; Full time

Job summary

Alta Resources Philippines Corporation is seeking an HR professional to support Employee Relations, Engagement, Training, and Organization Development. You will act as the Philippines HR lead in the absence of the HR Director, coordinating employee engagement activities and corporate communications.

The role requires a Bachelor's degree and 3–5 years of relevant experience, with strong communication and leadership skills. Experience in a call center / IT / BPO environment is preferred.

Qualifications

• Bachelor's Degree required; preferably in Psychology, Behavioral Science, Legal Management or equivalent.
• At least 3 years required, 5 years preferred experience in Employee Relations & Engagement, Training, Organization Development, and Corporate Communications.
• Two years of leadership experience preferred.
• Related experience preferably in a call center/IT or BPO environment.
• Excellent written and verbal communication skills.
• Excellent interpersonal and coordination skills.

Responsibilities

• Coordinate all HR employee engagement activities and initiatives.
• Design and implement organization-wide engagement events (townhalls, teambuilding, charity events, leadership connects).
• Manage corporate communications for Manila; advise on HR programs and policies.
• Conduct New Hires Orientation, culture training, and soft skills programs.
• Plan and deliver training programs for new hires and ongoing staff development; create instructional materials.
• Develop and maintain training modules for product, customer service, and systems training.
• Assist in policy development and dissemination through employee communications and meetings.
• Support special projects and HR research as directed.

Skills

Employee relations

Employee engagement

Training & development

Organizational development

Corporate communications

Leadership

Education

Bachelor's Degree in Psychology / Behavioral Science / Legal Management or related field

Tools

PowerPoint

Publisher

Word

Excel

Outlook

Website maintenance

Job description

About the role

Generally responsible for providing support in one or more significant functional Human Resources (HR) areas including, but not limited to, Employee Relations, Employee Engagement Programs, Training, and Organization Development, Culture Building, Corporate Communications, and special projects. Also, generally serves as the point person and takes the lead for the Philippines Human Resources department in the absence of the HR Director.

Key responsibilities

• Acts as the overall coordinator of all company employee engagement activities and initiatives that HR organizes and facilitates.
• Conceptualizes, recommends, and implements approved organization-wide employee activities to include company meetings or townhalls, company-wide theme days, teambuilding activities, sports events, fund raising programs, leadership connect, year end events, and other employee engagement and retention initiatives.
• Handles all corporate communications for Manila. Manages HR advisories to encompass all communications on HR programs, processes, and employee protocols and policies.
• Conducts New Hires Orientation, Communication and Culture Training, Soft Skills, Program and Technical Training to employees.
• Plans and conducts training programs for new hires, employee refresher programs and other skills development training for existing staff, road shows on HR processes, and other operational systems and procedures. Prepares instructional designs and instructional materials production.
• Develops and maintains product, customer service, and systems training modules. Conducts follow throughs on the effectiveness of training programs and analyzes training needs.
• Assists in the development and implementation of human resources policies and procedures and their dissemination through employee booklets, communications, and/or meetings. Also assists in projects relating to employee policies and programs.
• Provides support and involvement in special projects and researches under the direction.

About you

• Bachelor's Degree required; preferably in Psychology, Behavioral Science, Legal Management or equivalent.
• At least three years required, five years preferred experience in Employee Relations & Engagement, Training, Employee Organization Development, and Corporate Communications.
• Two years of leadership experience preferred.
• Related experience preferably in a call center/IT or BPO environment.
• Excellent written and verbal communication skills.
• Excellent interpersonal and coordination skills.
• Leadership skills.
• Ability to write reports, corporate communications, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Proficient with various software applications including Microsoft Powerpoint, Publisher, Word, Excel, Outlook and website, internet navigation.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to communicate with all levels in the organization.
• Extremely detailed oriented, precise, organized and able to work independently and manage/prioritize multiple projects simultaneously.
• Ability to handle HR administrative functions.