Human Resources Operations Manager

Manpower (Philippines); Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Manpower (Philippines) is seeking an experienced HR Operations leader to oversee HR operations and support activities within a global shared services environment. You will lead teams, drive service quality, and ensure compliant HR practices across regions.

Experience with compliance, audits, and stakeholder management is essential. You will partner with onshore and offshore teams, manage KPIs, and drive process improvements, automation, and technology enablement to deliver high-quality HR

Qualifications

• Bachelor’s or Master’s degree in business or related field.
• 10+ years of HR experience, preferably in HR Operations or Shared Services.
• Proven experience in people management and team leadership.

Responsibilities

• Oversee day-to-day HR Operations and Support activities.
• Recruit, coach, mentor, and manage team performance.
• Monitor KPIs and drive efficiency, service quality, and resource allocation.
• Develop and implement HR policies, procedures, and operating standards.
• Identify opportunities for process improvement, automation, and tech enablement.
• Collaborate with HR functions to streamline processes and improve efficiency.
• Resolve escalated employee and applicant concerns and maintain strong customer service.
• Ensure compliance with HR laws, regulations, policies and procedures.
• Support internal and external audits and address compliance risks.
• Lead projects and continuous improvement initiatives across a global HR environment.

Skills

People management

Stakeholder mgmt

Process improvement

Compliance

KPIs & analytics

HRIS

Project management

Education

Bachelor’s or Master’s in Business

Tools

MS Office

HRIS

Job description

An exciting opportunity is available for an experienced HR Operations leader to oversee HR Operations and Support activities within a global shared services environment.

This role is ideal for an HR professional with strong people leadership, operational management, process improvement, compliance, and global stakeholder management experience.

Key Responsibilities

• Lead day-to-day HR Operations and Support activities while managing HR Associates and SMEs
• Recruit, coach, mentor, develop, and manage team performance
• Monitor KPIs and drive operational efficiency, service quality, and resource allocation
• Develop and implement HR policies, procedures, and operating standards
• Identify opportunities for process improvement, automation, and technology enablement
• Collaborate with HR functions to streamline processes and improve efficiency
• Resolve escalated employee and applicant concerns and maintain a strong customer service focus
• Ensure compliance with applicable HR laws, regulations, policies, and procedures
• Support internal and external audits and address compliance risks
• Work closely with onshore and offshore teams and stakeholders across different levels
• Lead projects and continuous improvement initiatives in a fast-paced global HR environment

Qualifications & Experience

• Bachelor’s or Master’s degree; Business Management is an advantage
• 10+ years of relevant HR experience, preferably in HR Operations or HR Shared Services
• Proven experience in people management and team leadership
• Solid knowledge of HR policies, procedures, and best practices
• Strong problem-solving, analytical, organizational, and time-management skills
• Excellent verbal and written communication skills
• Experience working with global stakeholders and cross-functional teams
• Proficiency in MS Office applications
• HR technology experience is preferred
• Project Management or Lean/Six Sigma certification is an advantage

The Opportunity

Join a global HR environment where you can lead teams, improve processes, work with international stakeholders, and contribute to high-quality HR service delivery across multiple regions.