Global People Shared Services - Team Leader

John Clements Consultants, Inc.; Taguig; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

John Clements Consultants, Inc. seeks a Global People Shared Services Team Lead to oversee daily HR shared services operations, focusing on end-to-end employment life cycle management.

You will drive team engagement, ensure quality deliverables, and collaborate with stakeholders to enhance the employee experience while maintaining confidentiality. The role requires 3–5 years of leadership in a shared services setting, strong HR systems knowledge, and the ability to work hybrid with rotating

Qualifications

• Bachelor's degree in HR, Psychology, or related field.
• 3-5 years of experience leading and managing a team in a shared services industry.
• Proven track record of serving global business/shared services and driving daily operational execution.
• In-depth knowledge and operational experience in Talent Administration and comprehensive employment life cycle data management processes.
• Expert understanding of HR processes, systems, and digital tools within the various stages of the employee lifecycle.
• Proven skills in managing, understanding, and execution of ATS, Hiring, and ERP systems and tools.
• Proficiency in Microsoft Office (Excel, Word); Google Workspace is a plus.
• Strong confidentiality, attention to detail, and data accuracy skills.
• Ability to work hybrid, on EST schedule, and PH holidays and weekends.
• Amenable to rotating shift (8pm-5am/12am-9am/2pm-11am covering Australian Eastern Standard Time, Central European Time, Eastern Standard Time, Mountain Daylight Time).

Responsibilities

• Lead and manage the daily operational execution and deliverables of the human resources shared function
• Focus on end-to-end employment life cycle management
• Manage team engagement and ensure efficient and quality deliverables
• Collaborate with respective stakeholders to enhance the employee experience
• Maintain confidentiality and contribute to overall team goals
• Handle own tasks and ad-hoc tasks related to employment life cycle processes
• Support operational efficiency and effectiveness
• Manage performance and quality metrics, goals, and service level agreement (SLA) implementation
• Build and manage robust stakeholder relationships across diverse global geographies and business areas
• Drive process optimization and continuous improvement initiatives

Skills

Confidentiality

Attention to detail

Data accuracy

Leadership

Team management

Education

Bachelor's degree in HR/ Psychology or related field

Tools

ATS

ERP systems

Microsoft Office

Google Workspace

Job description

About the role

As a Global People Shared Services Team Lead, you will lead and manage the daily operational execution and deliverables of the human resources shared function with a focus on the end-to-end employment life cycle. You are responsible for team engagement and performing efficient and quality deliverables. You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to employment life cycle processes to support operational efficiency and effectiveness.

Key responsibilities

• Lead and manage the daily operational execution and deliverables of the human resources shared function
• Focus on end-to-end employment life cycle management
• Manage team engagement and ensure efficient and quality deliverables
• Collaborate with respective stakeholders to enhance the employee experience
• Maintain confidentiality and contribute to overall team goals
• Handle own tasks and ad-hoc tasks related to employment life cycle processes
• Support operational efficiency and effectiveness
• Manage performance and quality metrics, goals, and service level agreement (SLA) implementation
• Build and manage robust stakeholder relationships across diverse global geographies and business areas
• Drive process optimization and continuous improvement initiatives

About you

• Bachelor's degree in HR, Psychology, or related field
• 3-5 years of experience leading and managing a team in a shared services industry
• Proven track record of serving global business/shared services and driving daily operational execution
• In-depth knowledge and operational experience in Talent Administration and comprehensive employment life cycle data management processes
• Expert understanding of HR processes, systems, and digital tools within the various stages of the employee lifecycle
• Proven skills in managing, understanding, and execution of ATS, Hiring, and ERP systems and tools
• Proficiency in Microsoft Office (Excel, Word); Google Workspace is a plus
• Strong confidentiality, attention to detail, and data accuracy skills
• Ability to work hybrid, on EST schedule, and PH holidays and weekends
• Amenable to rotating shift (8pm-5am/12am-9am/2pm-11am covering Australian Eastern Standard Time, Central European Time, Eastern Standard Time, Mountain Daylight Time)