Human Resources Operations Manager
GoTeam
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
GoTeam is seeking an HR Operations Manager in Cebu City with a hybrid work model. You will own end-to-end HR operations, HRIS data integrity, and benefits administration, acting as the backbone of the HR function and collaborating with leadership to scale processes.
The role requires 5–8 years of progressive HR experience, hands-on HRIS experience, and comfort with data reporting. We offer a free AI certification and a comprehensive benefits package under a hybrid setup.
Qualifications
- 5–8 years of progressive HR experience across the full HR lifecycle (not ER-specialized).
- Hands-on HRIS experience with common systems (Sprout, BambooHR, Workday, or SuccessFactors).
- Strong reporting skills in Excel/Power BI/Tableau and data-driven insights.
Responsibilities
- Own onboarding, offboarding, records, and workflows end to end.
- Build and maintain SOPs that keep HR clean as GoTeam scales.
- Own data integrity, reporting, and self-service tools in the HRIS.
- Keep the HRIS running clean across Sprout/BambooHR/Workday or similar.
- Manage HMO enrollment and insurance workflows.
- Benchmark benefits to keep GoTeam competitive.
- Operationalize leadership frameworks into day-to-day processes.
- Document and train teams on processes, department by department.
- Maintain dashboards on headcount, attrition, engagement, and benefits.
- Deliver clean, decision-ready reporting to leadership.
- Support recruitment, engagement initiatives, and cross-functional HR needs.
- Equip HRBPs with tools, data, and process support to ensure consistency.
- Keep operational standards consistent across the business.
Skills
Education
Tools
Job description
Cebu City | Hybrid (IT Park) | Day Shift | Monday–Friday
Reports to: Director / Head of People & Culture
You make HR run — cleanly, on time, and at scale. This role combines full-lifecycle HR ownership with systems and process discipline, making it ideal for someone who'd rather build a system than firefight the same issue twice.
This is not a specialist role. You are the generalist backbone of the HR function, working as a peer to the Employee & Labor Relations Manager, both reporting to the Director / Head of People & Culture. Where ER owns conflict and compliance risk, you own the systems and processes that make day-to-day HR fast and reliable.
- Bachelor's degree in HR, Business, Industrial Engineering, or related field
- 5–8 years of progressive HR experience across the full HR lifecycle (not ER-specialized)
- BPO, tech-enabled, or outsourcing background strongly preferred
- Hands-on HRIS experience (Sprout, BambooHR, Workday, or SuccessFactors)
- Comfortable with Excel / Power BI / Tableau-level reporting
- Comfortable being the "utility player" across HR disciplines
You run the machinery of HR.
- Own onboarding, offboarding, records, and workflows end to end
- Build and maintain the SOPs that keep HR clean as GoTeam scales
You're the internal expert on the system of record.
- Own data integrity, reporting, and self-service tools
- Keep the HRIS (Sprout, BambooHR, Workday, or similar) running clean
You make what GoTeam offers easy to use.
- Manage HMO enrollment and insurance workflows
- Benchmark benefits to keep GoTeam competitive
You turn strategy into working process.
- Take frameworks from the Director and operationalize them
- Document and train teams on process, department by department
You turn numbers into a monthly story.
- Maintain dashboards on headcount, attrition, engagement, and benefits
- Deliver clean, decision-ready reporting to leadership
You're the extra pair of hands HR needs.
- Support recruitment, engagement initiatives, and cross-functional HR needs
- Pivot quickly to whatever the team needs most
You equip HRBPs to deliver consistently.
- Ensure HRBPs have the tools, data, and process support they need
- Keep operational standards consistent across the business
Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. With 1,200+ people and Great Place to Work certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.
The entire internal team is supported by a public commitment to AI — including educating 100,000 Filipinos on AI, the GoTeam Founder's book Untangling AI, and dedicated AI infrastructure. Everyone at GoTeam is encouraged — and expected — to implement AI. You will have unlimited support to drive AI implementations inside the business. Every person on the HR team has access to the full Claude suite: Chat, Cowork, and Code.
- Company-provided laptop + second monitor + mobile phone + full software stack
- Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
- Option to enroll up to 4 additional dependents via salary deduction
- ₱1M life insurance coverage
- Membership in GoTeam Sports Club, Yoga, and Wellness Programs
- Masterclass and LinkedIn Learning access
- 25 paid time-off credits per year + PH national holidays (18–20 days)
- 5 Service Incentive Leave (SIL) days after your first work anniversary
- Salary loan access (post-regularization)
- ₱200/day onsite allowance (if applicable)
- Employee discounts and company raffles
- Welcome gift on Day 1
- Opportunity to win a trip to Bali through company programs
- Join GoTeam Cares volunteer programs
- ₱10,000 referral bonus
- Monthly gratitude events, team dinners, and leadership talks
- 24/7 financial, legal, and counseling support (up to 4 family members)
- Free telemedicine consultations
- Virtual family events and prize opportunities
you'll be taken to Multiplai Interview Room — our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it at a time that works for you.
What you'll need: stable internet connection, desktop or laptop, headset.
You'll answer questions at your own pace — no live interviewers, no surprise questions, no pressure. Once completed, the platform generates an AI-assisted summary and one of our recruiters will follow up with next steps.
Get your FREE AI Certification — Join Project 100K, powered by GoTeam.
Equip yourself with global-ready skills, 100% free.
Claim your spot: https://links.cherish.pro/widget/form/ruhHXJUmH7lVPCQarTpg
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
