HR Operations Team Lead

Hammerjack Pty Ltd; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Hammerjack Pty Ltd in Taguig is seeking an experienced HR Operations Team Lead to oversee end-to-end HR shared services and employee lifecycle processes, ensuring service excellence, data integrity, and SLA/KPI adherence.

You will lead a team delivering onboarding, data management, benefits, investigations, and HR helpdesk, partnering with HR Business Partners and global stakeholders to drive continuous improvement and a positive employee experience.

Qualifications

• Bachelor's Degree in any discipline.
• 5–8 years of experience in HR Operations or HR Shared Services.
• 2–3 years of people leadership or supervisory experience.
• Experience managing end-to-end HR processes across the employee lifecycle.
• Experience supporting US geography HR operations is preferred.
• Experience in transitions (Due Diligence, Knowledge Transfer, Ramp-Up, Go-Live).
• Strong stakeholder management and client-facing experience.
• Experience working with HRIS/HCM platforms (Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft).

Responsibilities

• Lead, coach, and develop a team of HR Operations professionals to achieve objectives and service excellence.
• Manage daily operations, workload distribution, resource planning, and team performance to meet SLAs and KPIs.
• Conduct regular performance reviews, coaching, and development planning for team members.
• Act as primary escalation point for complex employee, stakeholder, and process issues.
• Oversee employee lifecycle transactions including onboarding, data management, job changes, leaves, benefits, compensation, separations.
• Ensure timely processing of HR transactions in HRIS/HCM platforms.
• Monitor service requests and helpdesk operations for prompt resolution.
• Provide guidance on HR policies, procedures, and processes.
• Build partnerships with HR Business Partners, COEs, and business leaders.
• Provide operational insights, reports, and recommendations to leadership.
• Maintain data accuracy and compliance across HR systems.
• Identify process improvements and lead automation and transformation initiatives.
• Develop and maintain SOPs, process documentation, and knowledge articles.
• Support transition activities (Due Diligence, Knowledge Transfer, Ramp-Up, Go-Live).

Skills

Leadership

Stakeholder management

Data governance

Project management

Communication

Attention to detail

Education

Bachelor's Degree

Tools

Workday

SAP SuccessFactors

Oracle HCM

PeopleSoft

Job description

HR Operations Team Lead

Role Summary

The HR Operations Team Lead is responsible for leading and overseeing the delivery of end-to-end HR shared services and employee lifecycle processes. This role provides operational leadership for a team supporting Hire-to-Retire activities, ensuring service excellence, compliance, data integrity, and adherence to SLA/KPI commitments.

The successful candidate will manage a team delivering one or more of the following HR functions:

• Employee Relations Support
• Employee Data Management
• Offer Letter Administration
• New Hire Administration
• Background Verification and Adjudication
• Employee Concerns and Investigations Support
• Benefits Administration
• HR Helpdesk and Employee Services

The Team Lead will partner closely with HR Business Partners, COEs, Business Leaders, and Global Stakeholders to drive operational excellence, continuous improvement, and a positive employee experience.

Key Responsibilities

Team Leadership & Service Delivery

• Lead, coach, mentor, and develop a team of HR Operations professionals to achieve business objectives and service excellence.
• Manage daily operations, workload distribution, resource planning, and team performance to ensure achievement of SLAs, KPIs, and quality targets.
• Conduct regular performance reviews, coaching sessions, and development planning for team members.
• Act as the primary escalation point for complex employee, stakeholder, and process-related issues.

HR Operations Management

• Oversee the execution of employee lifecycle transactions, including onboarding, employee data management, job changes, leave administration, benefits administration, compensation changes, and separations.
• Ensure timely and accurate processing of HR transactions in HRIS/HCM platforms.
• Monitor service requests and helpdesk operations to ensure prompt and effective resolution of employee inquiries.
• Provide guidance and support on HR policies, procedures, and operational processes.

Stakeholder Management

• Build strong partnerships with HR Business Partners, People Managers, Business Leaders, and Centers of Excellence.
• Manage stakeholder expectations through regular communication, governance meetings, and service reviews.
• Provide operational insights, reports, and recommendations to business and HR leadership.

Data Governance & Compliance

• Ensure accuracy, completeness, and integrity of employee data across HR systems.
• Drive data quality initiatives, conduct audits, and oversee remediation activities.
• Maintain compliance with company policies, regulatory requirements, and internal controls.
• Handle confidential employee information with the highest level of professionalism and discretion.

Continuous Improvement & Transformation

• Identify process improvement opportunities and lead initiatives to increase efficiency, quality, and employee satisfaction.
• Support automation, standardization, and digital transformation projects within HR Operations.
• Develop and maintain standard operating procedures (SOPs), process documentation, and knowledge articles.

Transition & Project Management

• Support and lead transition activities, including Due Diligence, Knowledge Transfer, Process Documentation, Ramp-Up, Hypercare, and Go-Live activities.
• Ensure successful onboarding of new processes and operational readiness within the team.
• Participate in global and regional HR transformation initiatives as required.

Qualifications

• Bachelor's Degree in any discipline.
• Minimum 5-8 years of experience in HR Operations, HR Shared Services, or HR Administration.
• Minimum 2-3 years of people leadership or supervisory experience.
• Experience managing end-to-end HR processes across the employee lifecycle.
• Experience supporting US geography HR operations is highly preferred.
• Experience in transitions, including Due Diligence, Knowledge Transfer, Ramp-Up, and Go-Live activities.
• Strong stakeholder management and client-facing experience.
• Experience working with HRIS/HCM platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, etc.).

Skills & Competencies

• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation and employee-centric mindset.
• High attention to detail and commitment to data accuracy.
• Ability to work independently and drive results with minimal supervision.
• Strong organizational, planning, and coordination skills.
• Proven ability to influence stakeholders and manage cross-functional relationships.
• Demonstrates integrity and professionalism when handling confidential information.

Preferred Qualifications

• Experience working in a Global Business Services (GBS), Shared Services, or BPO environment.
• Experience leading geographically distributed teams.
• Knowledge of HR compliance, audits, and governance practices.
• Experience in process improvement methodologies such as Lean, Six Sigma, or Continuous Improvement frameworks.
• Exposure to HR digital transformation and automation initiatives.