HR Operations Manager

Tata Consultancy Services; Taguig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services is seeking an HR Operations Manager to lead end-to-end HR Shared Services and employee lifecycle operations within Hire-to-Retire processes. You will drive service delivery, governance, and continuous improvement while partnering with HR Leaders and Global stakeholders to align with business objectives.

The role requires strong people leadership, data governance, and expertise in HRIS platforms.

Qualifications

• Bachelor's degree in any discipline.
• 8–12 years of experience in HR Operations/Shared Services.
• Minimum 3–5 years of people leadership or operations management.
• Experience managing multiple HR processes across the employee lifecycle.
• Experience supporting global HR operations, with US HR ops preferred.
• Strong stakeholder management across levels.
• Experience leading transitions (Due Diligence, Knowledge Transfer, Ramp-Up, Hypercare, Go-Live).
• Experience with HRIS/HCM platforms such as Workday, SAP SuccessFactors, Oracle HCM, or equivalents.

Responsibilities

• Lead HR Operations teams delivering Hire-to-Retire processes.
• Ensure SLAs, KPIs, quality targets, and operational objectives.
• Establish governance and controls for compliance and consistency.
• Manage workforce planning, capacity, shift planning, and resources.
• Act as escalation point for complex issues and drive improvements.
• Coach and develop team leads to build high-performing teams.
• Drive engagement, performance mgmt, and capability development.
• Oversee data quality and HR transactions across systems.
• Sponsor transformation projects and SOP/documentation.

Skills

People leadership

Stakeholder management

HR operations

Process improvement

Data governance

Project management

Communication

Analytical thinking

Education

Bachelor's Degree

Tools

Workday

SAP SuccessFactors

Oracle HCM

Job description

The HR Operations Manager is responsible for leading and managing the delivery of end-to-end HR Shared Services and employee lifecycle operations. This role oversees multiple HR processes within the Hire-to-Retire framework, ensuring operational excellence, compliance, data integrity, and a superior employee experience.

The Operations Manager will lead teams supporting one or more of the following functions:

• Employee Relations Support
• Employee Data Management
• Background Verification and Adjudication
• Employee Concerns and Investigations Support
• Benefits Administration
• HR Helpdesk and Employee Services

This position plays a critical role in driving service delivery performance, stakeholder satisfaction, continuous improvement initiatives, and organizational growth. The Operations Manager serves as a strategic partner to HR Leaders, Business Leaders, and Global Stakeholders while ensuring alignment with company objectives and operational standards.

Role Responsibilities

Operations & Service Delivery Management

• Lead and manage HR Operations teams responsible for the delivery of Hire-to-Retire processes.
• Ensure achievement of agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality targets, and operational objectives.
• Establish governance structures and operational controls to ensure service consistency and compliance.
• Manage workforce planning, capacity management, shift planning, and resource allocation to meet business demands.
• Serve as the escalation point for complex operational, employee, and stakeholder issues.
• Lead, coach, and develop Team Leads and HR Operations professionals to build a high-performing organization.
• Drive employee engagement, performance management, succession planning, and capability development initiatives.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Conduct regular performance reviews, talent assessments, and development planning.

Stakeholder Management

• Build and maintain strong partnerships with HR Business Partners, Centers of Excellence (COEs), Business Leaders, and Global HR teams.
• Act as a trusted advisor on HR Operations processes, service delivery performance, and operational improvements.
• Facilitate governance meetings, business reviews, and stakeholder communications regarding operational performance and strategic initiatives.
• Manage stakeholder expectations and ensure a high level of customer satisfaction.

HR Operations Oversight

• Oversee employee lifecycle transactions including onboarding, employee record management, job changes, compensation and benefits administration, leave administration, and offboarding processes.
• Ensure accurate and timely processing of HR transactions within HCM/HRIS platforms.
• Monitor service requests, case management, and HR Helpdesk performance to improve employee experience.
• Ensure adherence to policies, procedures, controls, and compliance requirements.

Data Governance & Compliance

• Ensure the accuracy, completeness, and integrity of employee data across HR systems.
• Drive data quality initiatives and manage audit readiness activities.
• Review and analyze operational metrics, trends, and audit findings to identify risks and improvement opportunities.
• Ensure compliance with applicable employment regulations, internal policies, and data privacy requirements.
• Lead operational excellence initiatives, process standardization, and automation programs.
• Identify opportunities to enhance efficiency, reduce cycle times, improve quality, and optimize costs.
• Sponsor and manage transformation projects across HR Operations.
• Develop and maintain operational documentation, process maps, standard operating procedures (SOPs), and knowledge management frameworks.

Transition & Project Management

• Lead transition activities including Due Diligence, Knowledge Transfer, Process Mapping, Risk Assessments, Ramp-Up, Hypercare, and Go-Live support.
• Ensure successful integration of new processes, services, and business transitions.
• Collaborate with global teams to support strategic HR transformation and shared services initiatives.

Qualifications

• Bachelor's Degree in any discipline.
• 8-12 years of experience in HR Operations, HR Shared Services, Employee Services, or Human Resources administration.
• Minimum 3-5 years of experience in people leadership or operations management.
• Demonstrated experience managing multiple HR processes across the employee lifecycle.
• Experience supporting global HR operations, with US HR operations experience preferred.
• Strong experience in stakeholder management across multiple organizational levels.
• Experience leading transitions, including Due Diligence, Knowledge Transfer, Ramp-Up, Hypercare, and Go-Live activities.
• Experience with HRIS/HCM platforms such as Workday, SAP SuccessFactors, Oracle HCM, or equivalent systems.

Preferred Qualifications

• Experience working in Shared Services, Global Business Services (GBS), or BPO environments.
• Lean Six Sigma certification or experience in continuous improvement methodologies.
• Experience managing large teams and multiple functional workstreams.
• Exposure to HR transformation, automation, and digital initiatives.
• Experience supporting multi-country or global HR operations.
• Strong people leadership and talent development capabilities.
• Exceptional stakeholder and relationship management skills.
• Strong business acumen and customer-focused mindset.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proven ability to drive operational excellence and process improvements.
• Strong project and change management skills.
• High level of integrity and discretion when handling confidential information.
• Ability to manage competing priorities in a fast-paced, global environment.
• Results-oriented with strong ownership and accountability.