About the role
The Human Resources Division Head provides strategic leadership for the human resources function, partnering with senior management to align people strategies with the organisation's business goals. This role oversees workforce planning, talent acquisition, talent management and development, employee engagement, employee relations, compensation and benefits, payroll, compliance, HR technology, and succession planning. The position leads the HR department, builds consensus across stakeholders, and drives initiatives that support a positive, productive, respectful, inclusive, safe, and high-performing workplace.
Key responsibilities
- Lead and manage the human resources department and provide guidance across the organisation on talent acquisition, employee relations, organisational development, performance management, compensation and benefits, administration, and compliance.
- Provide strategic input and recommendations to senior management and the executive committee on human resources and personnel matters.
- Develop and implement HR plans, systems, policies, and processes aligned with long-term business goals.
- Manage relationships with third-party and outsourced human resource agencies and cooperatives to ensure smooth administration and operations.
- Drive initiatives that strengthen workplace culture, employee engagement, satisfaction, retention, and productivity.
- Oversee talent acquisition and workforce planning, including recruitment and selection processes, job descriptions, workforce profiles, onboarding, and retention initiatives.
- Develop and implement workforce planning strategies that address current and future staffing needs while remaining within cost targets.
- Establish and facilitate training programs, seminars, and development materials to support employee growth.
- Manage employee relations, policy communication, conflict resolution, employee counselling, workplace investigations, and dispute resolution where necessary.
- Design and oversee performance appraisal, competency evaluation, feedback, and performance improvement processes, ensuring alignment with compensation and rewards.
- Partner with leadership to develop the total rewards and pay philosophy, review market data, monitor pay practices, administer leave, and oversee the payroll function.
- Design and implement competitive and equitable compensation and benefits programs to attract and retain employees.
- Optimise and integrate HR technology to support people-related transactions, HR service delivery, employee data security, and workforce decisions.
- Conduct comprehensive audits of labour practices and policies, update HR policies in line with applicable labour laws, and provide compliance training for HR personnel.
- Identify key leadership roles for succession planning, create individual development plans for successors, and improve readiness for critical positions.
- Monitor HR performance and ensure effective implementation of policies, programs, and initiatives across the organisation.
What we're looking for
- Bachelor's degree in Human Resources, Business Administration, Organisational Psychology, or a related field.
- Extensive experience in human resources or a related role within a business organisation.
- Deep knowledge of HR principles, practices, regulations, labour laws, employment requirements, and compliance matters.
- Strategic thinking and the ability to align HR initiatives with overall business objectives.
- Strong experience in employee relations, including conflict resolution, investigations, and workplace disputes.
- Ability to lead organisational development, change management, performance management, compensation and benefits, and succession planning initiatives.
- Excellent verbal and written communication skills, with the ability to engage effectively with employees, managers, senior leaders, and external partners.
- Strong problem-solving, analytical, decision-making, and time-management skills.
- Ability to build positive working relationships and collaborate with HR, payroll, leadership, and other stakeholders.
- Demonstrated ability to handle sensitive information with confidentiality and discretion.
- Willingness to stay current with HR trends, emerging technologies, labour requirements, and best practices.
- Adaptability, continuous learning, and a commitment to delivering accurate and effective HR services.