Hub Operations Lead: KPI & Process Improvement

spx express; Philippines; On-site; PHP 390,600 - 669,600; Full time

Job summary

spx express in the Philippines is seeking a Hub Operations Lead to oversee daily hub activities, ensure policy adherence, and drive KPI improvements across the team. The role involves leading weekly staff meetings, coordinating with agency coordinators, and implementing process improvements to boost productivity and efficiency.

The candidate will guide the Customer Support team during escalations and manage additional hub-related tasks as needed, leveraging extensive experience in warehouse or

Qualifications

• Must have led a division or team in a warehouse/hub environment.
• Strong ability to drive KPI improvements and productivity.
• Experience in e-commerce fulfilment operations is essential.
• Bachelor’s degree or higher in a related field required.

Responsibilities

• Oversee daily hub operations to ensure smooth and efficient functioning.
• Ensure adherence to procedures, policies, and regulations.
• Lead team briefings and weekly staff meetings; assess team performance.
• Drive continuous improvement in KPIs for hub performance.
• Implement process improvements to enhance productivity and efficiency.
• Assist Customer Support with escalations and call-outs.
• Coordinate with agency coordinators to support agency teams.
• Handle additional hub-related tasks as needed.

Skills

Leadership

Team management

KPI monitoring

Process improvement

Education

Bachelor's degree or higher

Job description

spx express in the Philippines is seeking a Hub Operations Lead to oversee daily hub activities, ensure policy adherence, and drive KPI improvements across the team. The role involves leading weekly staff meetings, coordinating with agency coordinators, and implementing process improvements to boost productivity and efficiency.

The candidate will guide the Customer Support team during escalations and manage additional hub-related tasks as needed, leveraging extensive experience in warehouse or