Hub Operations Lead: Logistics, Payments and Performance

SPX PHILIPPINES INC.; Barotac Viejo; On-site; PHP 335,000 - 446,000; Full time

Job summary

SPX Philippines Inc. is seeking a Hub Operations Associate in Iloilo (Barotac Viejo) to assist day-to-day hub operations across first and last mile activities, support hub KPI achievement, and help prepare hub reports.

The role also involves assisting the Customer Support team with escalations and driving process improvements in a fast-paced logistics hub. The ideal candidate holds a Bachelor Degree, has 3+ years in logistics/warehouse/distribution (e-commerce fulfillment a plus), and has prior

Qualifications

• Bachelor Degree is required.
• At least 3 years related experience in Logistics, Warehouse and Distribution; e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Skills

Leadership

Shift flexibility

Payments processing

Administrative tasks

Education

Bachelora0Degree

Tools

Microsoft Office

Job description

SPX Philippines Inc. is seeking a Hub Operations Associate in Iloilo (Barotac Viejo) to assist day-to-day hub operations across first and last mile activities, support hub KPI achievement, and help prepare hub reports.

The role also involves assisting the Customer Support team with escalations and driving process improvements in a fast-paced logistics hub. The ideal candidate holds a Bachelor Degree, has 3+ years in logistics/warehouse/distribution (e-commerce fulfillment a plus), and has prior