Hub Operations Lead — Logistics & Continuous Improvement

Shopee; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking an experienced Hub Operations Lead to oversee the daily SDD hub activities, ensuring smooth and efficient operations while strictly adhering to established procedures.

You will drive KPI improvements, lead briefings, and coordinate with agency coordinators and the Customer Support team to resolve escalations. A Bachelor's degree and at least four years in supply chain and e-commerce fulfillment are required.

Qualifications

• Bachelor's degree or higher in related fields.
• Held a leadership role in logistics or hub operations.
• Minimum 4 years in supply chain & logistics, with e-commerce fulfillment.
• Experience coordinating cross-functional teams.

Responsibilities

• Oversee daily SDD hub operations to ensure smooth, efficient functioning.
• Ensure adherence to procedures, policies, and regulations.
• Lead briefings and meetings; regularly assess team performance.
• Drive KPI improvements for the hub and productivity.
• Implement process improvements to boost hub efficiency.
• Assist Customer Support with escalations and call-outs.
• Coordinate with agency coordinators to support agency teams.
• Handle additional hub operations tasks as needed.

Skills

Leadership

People management

KPI tracking

Project management

Education

Bachelor's degree or higher in related fields

Job description

Shopee Philippines is seeking an experienced Hub Operations Lead to oversee the daily SDD hub activities, ensuring smooth and efficient operations while strictly adhering to established procedures.

You will drive KPI improvements, lead briefings, and coordinate with agency coordinators and the Customer Support team to resolve escalations. A Bachelor's degree and at least four years in supply chain and e-commerce fulfillment are required.