Hub Operations Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 400,000 - 720,000; Full time

Job summary

Hammerjack Pty Ltd, Philippines, seeks a Hub Operations Lead to oversee daily hub activities, ensuring smooth and efficient functioning while enforcing established procedures and policies.

You will lead team briefings, conduct weekly meetings, and regularly assess performance. The role focuses on driving KPI improvements and implementing process enhancements to boost hub productivity and efficiency, coordinating with agency coordinators and supporting escalation handling.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team within a logistics or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfillment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

Supply chain

Logistics operations

Education

Bachelor's degree or higher in related field

Job description

Hammerjack Pty Ltd, Philippines, seeks a Hub Operations Lead to oversee daily hub activities, ensuring smooth and efficient functioning while enforcing established procedures and policies.

You will lead team briefings, conduct weekly meetings, and regularly assess performance. The role focuses on driving KPI improvements and implementing process enhancements to boost hub productivity and efficiency, coordinating with agency coordinators and supporting escalation handling.