Hub Lead - Operations, SPX Express (San Juan. Leyte)

Shopee; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Shopee Philippines is seeking an experienced Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning within a fast-paced e-commerce environment.

You will lead team briefings, conduct weekly staff meetings, and regularly assess performance. You will drive KPI improvements, implement process enhancements, and coordinate with agency coordinators while supporting the Customer Support team to resolve escalations.

Qualifications

• Bachelor's Degree or higher in related fields.
• Led a division or team in logistics/hub environment.
• Minimum 4 years in Supply Chain & Logistics.
• Experience in e-commerce fulfillment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

Operations oversight

Education

Bachelor's degree or higher in related fields

Job description

Job Description:

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.
  

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a logistics or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.