Hub Coordinator - Operations, SPX Express (Tangkalan, Occidental Mindoro)

SPX PHILIPPINES INC.; Santa Cruz; On-site; PHP 240,000 - 360,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Assistant to support the day-to-day functions of our hub in the Philippines.

You will assist in parcel inbounding, sorting, dispatch, and inventory control while helping to maintain high productivity and KPI targets. You will also help with report creation and validation, collaborate with Customer Support for escalations, and contribute to process improvement projects aimed at increasing hub efficiency.

Responsibilities

• Assists in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

• Conducts team briefing and documents minutes of the meeting

• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.

• Creates, reviews and validates reports of the Hub

• Assists Customer Support team in call outs to solve Customer support escalations

• Implements process improvement initiatives & projects geared towards increasing Hub productivity

• Handle payment transactions and other payment processes

• Coordinates with agency coordinators in overseeing agency teams

• Other tasks related to the operations of the Hub