Hub Coordinator - Operations, SPX Express (Taal, Batangas)

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 760,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Hub Operations Specialist who will assist in day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory management.

You will monitor performance against hub KPIs, create and validate reports, and support customer support with escalations.

Qualifications

• Bachelor's degree required.
• 3+ years in Logistics, Warehouse or Distribution.
• Leadership experience in hub/warehouse preferred.
• Experience in payments processing.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the cluster.
• Able to work shifts as scheduled.
• Strong learning mindset and administrative capability.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, dispatch, receiving in-transit parcels, and inventory management.
• Monitor hub KPIs and ensure high productivity.
• Create, review, and validate hub reports.
• Support Customer Support with escalation calls.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Payments processing

MS Office

Shift work

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations