Hub Coordinator - Operations, SPX Express (Sanito Ipil, Zamboanga Sibugay)

SPX PHILIPPINES INC.; Ipil; On-site; PHP 223,000 - 335,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Associate to support day-to-day hub activities across last mile and first mile operations, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.

You will lead team briefings, document minutes, monitor hub performance against KPI targets, create and validate reports, assist Customer Support with escalations, drive process improvements, handle payment transactions, and coordinate with agency

Qualifications

• Assist in day-to-day hub operations including inbounding, sorting, dispatch, receiving in-transit parcels and inventory control.
• Conduct team briefings and document meeting minutes.
• Monitor hub performance to meet KPI targets.
• Create, review and validate reports of the hub.
• Assist Customer Support with escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and other payment processes.
• Coordinate with agency coordinators overseeing agency teams.
• Perform other tasks related to hub operations.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, dispatch, receiving in-transit parcels and inventory control.
• Conduct team briefings and document meeting minutes.
• Monitor hub performance to meet KPI targets.
• Create, review and validate reports of the hub.
• Assist Customer Support with escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and other payment processes.
• Coordinate with agency coordinators overseeing agency teams.
• Perform other tasks related to hub operations.

Skills

Hub operations

Team briefing

KPI monitoring

Report creation

Customer support

Process improvement

Payments handling

Agency coordination

Inventory control

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

• Conducts team briefing and documents minutes of the meeting

• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.

• Creates, reviews and validates reports of the Hub

• Assists Customer Support team in call outs to solve Customer support escalations

• Implements process improvement initiatives & projects geared towards increasing Hub productivity

• Handle payment transactions and other payment processes

• Coordinates with agency coordinators in overseeing agency teams

• Other tasks related to the operations of the Hub