Hub Coordinator - Operations, SPX Express (San Juan, Batangas)

SPX PHILIPPINES INC.; San Juan; On-site; PHP 223,000 - 335,000; Full time

Job summary

SPX PHILIPPINES INC. is looking for a Hub Operations Support role in Batangas/San Juan to assist day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, inbound-outbound handling, and inventory management.

The role also involves monitoring hub performance and ensuring KPI achievement. Responsibilities include creating and validating hub reports, supporting customer escalations, driving process improvements, handling payments, coordinating with agency coordinators, and

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations