Hub Coordinator - Operations, SPX Express (Gensan Mabuhay)

SPX PHILIPPINES INC.; Tupi; On-site; PHP 335,000 - 502,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking an operations hub assistant to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management. You will monitor hub performance, create reports, and assist in resolving customer escalations.

The role may involve process improvements, handling payments, coordinating with agency teams, and other tasks to support hub operations.

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

• Create, review, and validate Hub reports.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Implement process improvement initiatives and projects to enhance hub productivity.

• Handle payment transactions and associated payment processes.

• Coordinate with agency coordinators to oversee agency teams.

• Perform other tasks as required to support hub operations