Hub Coordinator - Operations, SPX Express (San Andres , Quezon Province)

SPX PHILIPPINES INC.; San Andres; On-site; PHP 201,000 - 290,000; Full time

Job summary

SPX PHILIPPINES INC. in the Philippines seeks a hub operations assistant to support daily hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management.

The role focuses on maintaining high productivity and achieving Hub KPIs while assisting with reporting and process improvements. The position also involves assisting the Customer Support team with escalations, handling payments, coordinating with agency coordinators, and performing additional tasks to keep hub

Responsibilities

• Assist in day-to-day hub operations (first and last mile): parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, inventory management
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs
• Create, review, and validate Hub reports
• Assist the Customer Support team with call-outs to resolve customer escalations
• Implement process improvement initiatives and projects to enhance hub productivity
• Handle payment transactions and associated payment processes
• Coordinate with agency coordinators to oversee agency teams
• Perform other tasks as required to support hub operations

Job description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations