Hub Coordinator - Operations, SPX Express (Batangan, Valencia)

SPX PHILIPPINES INC.; Valencia; On-site; PHP 300,000 - 420,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking an Operations Hub Associate to support day-to-day hub operations across last mile and first mile activities, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.

You will participate in team briefings, document minutes, monitor hub performance against KPIs, assist in payment processes, coordinate with agency teams, and drive process improvements to boost productivity.

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

• Conducts team briefing and documents minutes of the meeting

• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.

• Creates, reviews and validates reports of the Hub

• Assists Customer Support team in call outs to solve Customer support escalations

• Implements process improvement initiatives & projects geared towards increasing Hub productivity

• Handle payment transactions and other payment processes

• Coordinates with agency coordinators in overseeing agency teams

• Other tasks related to the operations of the Hub