Hub Coordinator - Operations, SPX Express (Calumpang, Quezon)

SPX PHILIPPINES INC.; Tayabas; On-site; PHP 279,000 - 424,000; Full time

Job summary

SPX PHILIPPINES INC. in the Philippines is seeking an operations assistant to support day-to-day hub activities in Tayabas, Quezon. You will assist with parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management to keep the hub running smoothly.

You will also help monitor hub performance, support the Customer Support team with escalations, and participate in process improvements to boost productivity and efficiency at the Tayabas hub.

Responsibilities

• Assist in day-to-day hub operations: parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations