Hub Coordinator - Operations, SPX Express (San Juan, Batangas)

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Hub Operations Specialist to manage day-to-day hub activities including inbounding, sorting, dispatch, receiving in-transit parcels, and inventory control.

The role requires 3+ years in logistics with leadership experience and familiarity with payments processing; proficiency in Microsoft Office is expected. Willingness to work shifts and be assigned across clusters is essential.

Qualifications

• Bachelor's degree holder.
• Minimum 3 years in logistics, warehouse and distribution; e-commerce fulfillment advantage.
• Has held a leadership role in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Word, Excel and PowerPoint.
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work per team schedules.
• Must have a mindset of continuous learning and handle administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, rider dispatch, receiving in-transit parcels and inventory management.
• Support monitoring of hub performance to meet KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Payments processing

MS Office

Adaptability

Shift flexibility

Learning mindset

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description:

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations

Requirements:

Bachelor's Degree Holder

At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

Has held a leadership role preferably in a warehouse or hub environment

Experience in payments processing or similar function

Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

Willing to be assigned anywhere in the designated Cluster

Able to do shift work depending on agreed team schedules

Must have a continuous learning mindset able to do administrative and other tasks in hub operations