Hub Coordinator - Operations, SPX Express (Batangas)

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a proactive Hub Operations Supervisor to oversee day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, receiving in-transit items and inventory control.

You will conduct team briefings, monitor hub KPIs, assist in payments processing, coordinate with agency teams, and drive process improvements to boost productivity across the network.

Qualifications

• Bachelor's degree required.
• 3+ years in logistics, warehousing and distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in a warehouse or hub environment preferred.
• Experience in payments processing or similar function.
• Proficient in MS Office (Word, Excel and PowerPoint).

Responsibilities

• Assists in day-to-day hub operations (last mile and first mile activities).
• Conducts team briefings and documents minutes.
• Monitors hub performance and KPI targets.
• Creates, reviews and validates hub reports.
• Supports Customer Support to resolve escalations.
• Implements process improvements to raise productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators and teams.
• Other hub operations tasks as required.

Skills

Leadership

Team coordination

Analytical thinking

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations