Hub Coordinator - Operations, SPX Express (Macalelon, Quezon Province)

SPX PHILIPPINES INC.; Macalelon; On-site; PHP 279,000 - 446,000; Full time

Job summary

SPX PHILIPPINES INC. in the Calabarzon region is hiring a Hub Operations Associate to support day-to-day hub activities including parcel inbounding, sorting, rider dispatch, and inventory management.

You will help monitor hub performance, create and validate hub reports, and assist with customer escalations. The role also involves driving process improvements, handling payment processes, coordinating with agency coordinators, and performing additional tasks to maintain high productivity in the

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

• Create, review, and validate Hub reports.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Implement process improvement initiatives and projects to enhance hub productivity.

• Handle payment transactions and associated payment processes.

• Coordinate with agency coordinators to oversee agency teams.

• Perform other tasks as required to support hub operations