Hub Coordinator - Operations, SPX Express (Guadalupe, Cebu)

SPX PHILIPPINES INC.; Guadalupe; On-site; PHP 290,000 - 424,000; Full time

Job summary

SPX Philippines Inc. Cebu hub is seeking a Operations Assistant to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory control.

You will assist in briefing, monitor hub performance against KPIs, and help prepare, review, and validate hub reports.

The role also involves supporting Customer Support to resolve escalations, facilitating process improvements, handling payments, coordinating with agency coordinators, and other hub-related tasks.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

• Conducts team briefing and documents minutes of the meeting

• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.

• Creates, reviews and validates reports of the Hub

• Assists Customer Support team in call outs to solve Customer support escalations

• Implements process improvement initiatives & projects geared towards increasing Hub productivity

• Handle payment transactions and other payment processes

• Coordinates with agency coordinators in overseeing agency teams

• Other tasks related to the operations of the Hub