HRIS Training Analyst

HRTX; Makati; On-site; PHP 420,000 - 780,000; Full time

Job summary

HRTX is seeking an experienced Learning & Development professional to design, deliver, and manage HRIS training across ServiceNow and Workday initiatives. The role includes creating digital learning content, leading live and hybrid sessions, and maintaining LMS resources to ensure alignment with business processes and branding.

You will collaborate with Global Process Owners and HR Ops, optimize learner engagement, and drive adoption through data-driven improvements while operating in a hybrid

Qualifications

• 3–5 years of HRIS training, instruction design, and facilitation in Shared Services or BPO.
• Hands-on design and facilitation for ServiceNow.
• Experience with Workday transitions/implementations preferred.
• Ability to create digital learning content from scratch using authoring tools and AI.
• Strong organizational skills for scheduling, enrollment, and LMS administration.
• Excellent written and verbal English with global stakeholders.

Responsibilities

• Identify performance gaps and prioritize training needs.
• Build digital learning materials and reference guides.
• Maintain accuracy of resources reflecting current systems and branding.
• Lead live, virtual, and hybrid training programs for varied audiences.
• Enhance learner engagement using adult learning principles.
• Publish and manage courses in the LMS; handle logistics.
• Provide post-training support and update knowledge base.
• Measure impact and present insights to stakeholders.
• Drive adoption by refining content based on feedback.

Skills

HRIS training

Instruction design

Facilitation

ServiceNow

Workday

Content authoring

LMS administration

Training delivery

Communication skills

Tools

e-learning authoring tools

AI-powered authoring

Job description

HYBRID | MIDSHIFT | MAKATI
Key Responsibilities

• Identify Performance Gaps: Analyze operational data, support tickets, and system enhancements to identify targeted training needs and priorities.

• Global Collaboration: Partner closely with Global Process Owners, HR Operations, and HR Shared Services to align learning initiatives with business goals and user pain points.

• Build Digital Learning Materials: Design and develop e-learning modules, quick reference guides, "how-to" videos, system simulations, and assessments from scratch using modern authoring and AI tools.

• Maintain Accuracy & Alignment: Keep all learning resources updated to reflect current system configurations, business processes, and firm branding standards.

• Lead Training Programs: Facilitate engaging live, virtual, and hybrid sessions—including workshops, demos, knowledge transfers, and Train-the-Trainer programs for audiences of all seniority levels.

• Optimize Learner Engagement: Apply proven adult learning principles to drive retention and adapt delivery based on real-time feedback and cultural context.

• LMS Management: Publish, assign, track, and maintain digital courses and learning paths in the Learning Management System.

• End-to-
  Logistics: Manage training communications, calendar scheduling, enrollment, test environment setups, and participant logistics.

• User Support: Provide post-training support to learners, resolve inquiries, and update self-service knowledge base resources.

• Measure Business Impact: Track completion metrics, evaluate training effectiveness (using frameworks like Kirkpatrick), and present insights to key stakeholders.

• Drive Adoption: Continuously refine content and delivery methods based on feedback and usage analytics.

Qualifications & Requirements

• Experience: 3 to 5 years of dedicated experience in HRIS training, instruction design, and end-to-end facilitation within a Shared Services or BPO environment. (Candidates with 2+ years of exceptionally strong technical experience may be considered).

• Technical Expertise (Non-Negotiable): Hands-on experience designing and facilitating training specifically for ServiceNow.

• System Knowledge: Experience or active involvement with Workday (particularly system transitions/implementations) is highly preferred.

• Content Authoring: Proven capability to create digital learning content from scratch using e-learning authoring tools and AI capabilities.

• Logistical Management: Strong organizational skills to manage scheduling, enrollment tracking, and LMS administration independently.

• Communication Skills: Excellent written and verbal English communication skills, with confidence presenting to global stakeholders.