HRIS Administrator – UKG Experience

XtendOps, Inc.; Cebu City; On-site; PHP 450,000 - 650,000; Full time

Job summary

XtendOps is seeking an experienced HRIS Administrator with hands-on UKG expertise to manage HR information systems, employee data, HR transactions, reporting, and system-related processes supporting US-based BPO campaigns and accounts.

The ideal candidate has hands-on experience with UKG Pro, UKG Ready, or a similar UKG platform, with a solid understanding of HRIS administration, employee data management, system configuration, reporting, and data integrity.

Qualifications

• 2-4+ years of experience in HRIS administration, HR Operations, HR systems, or a related role.
• Hands-on experience administering UKG is required.
• Experience with UKG Pro and or UKG Ready.
• Previous BPO experience is required.
• Previous experience supporting a US-based BPO account, campaign, client, or workforce is required.
• Experience managing employee data and HRIS transactions.
• Experience with HRIS reporting, data validation, and data reconciliation.
• Strong understanding of employee lifecycle processes.
• Strong proficiency in Microsoft Excel or Google Sheets, including data manipulation and reporting.
• Strong attention to detail and data accuracy.
• Strong analytical and problem solving skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential and sensitive employee information.
• Ability to manage multiple priorities and meet deadlines in a fast-paced BPO environment.
• Willingness to work on a schedule aligned with US business hours/time zones.

Responsibilities

• Administer and maintain employee information within UKG and other HR systems.
• Perform employee data transactions, including new hires, transfers, promotions, organizational changes, leave/status changes, and terminations.
• Maintain accurate employee records and ensure HRIS data is complete and up to date.
• Review HRIS transactions for accuracy and completeness.
• Monitor system data and identify discrepancies, duplicate records, or missing information.
• Ensure HRIS records accurately reflect employee lifecycle changes.
• Maintain appropriate system documentation and process records.
• Support HRIS-related projects, enhancements, and process improvements.
• Perform day-to-day administration of UKG Pro, UKG Ready, or applicable UKG modules.
• Maintain employee profiles, job information, organizational structures, and other HR data.
• Support system workflows and HR transactions.
• Assist with configuration and maintenance of HRIS settings, where applicable.
• Manage user access and permissions based on established company policies.
• Troubleshoot basic UKG issues and coordinate with internal teams or UKG support when escalation is required.
• Test system changes, updates, and enhancements before implementation.
• Maintain documentation for UKG processes and system procedures.
• Support system upgrades, releases, and changes that impact HR operations.
• Conduct regular audits of HRIS data to ensure accuracy and consistency.
• Perform data validation, reconciliation, and quality checks.
• Identify and correct data discrepancies in coordination with HR and other stakeholders.
• Maintain data integrity across UKG and other connected HR systems.
• Monitor employee data changes and ensure appropriate approvals and documentation are completed.
• Ensure data is handled securely and confidentially.
• Create and maintain recurring and ad hoc HRIS reports.
• Generate reports related to employee headcount, turnover, employee status, organizational structure, timekeeping, attendance, and other HR metrics.
• Support HR and leadership with accurate HRIS data for business reporting and decision-making.
• Perform data extracts and reconciliation as required.
• Assist in developing standardized HRIS reports and dashboards.
• Validate report outputs and investigate data inconsistencies.
• Support HRIS requirements for US-based campaigns, accounts, and workforces.
• Coordinate with US-based HR, Payroll, Operations, Workforce Management, and client stakeholders.
• Ensure HRIS transactions are completed according to account-specific processes and deadlines.
• Support employee data requirements across multiple campaigns or business units.
• Work with stakeholders across different US time zones as required.
• Maintain accurate and timely communication regarding HRIS requests and issues.
• Ensure system processes support the operational requirements of US-based accounts.
• Support HRIS administration for employees assigned to medical, healthcare, healthcare insurance, or medical services campaigns, when applicable.
• Maintain accurate employee information for healthcare-related accounts.
• Handle employee information with an appropriate level of confidentiality and care.
• Support account-specific HRIS reporting and documentation requirements.
• Coordinate with HR and Operations regarding employee status, records, and system requirements.
• Follow company and client requirements for handling sensitive employee information.
• Ensure new-hire information is accurately entered and maintained in UKG.
• Support HRIS activities related to employee onboarding and account assignment.
• Process employee transfers, promotions, status changes, and other lifecycle transactions.
• Process employee separations and ensure appropriate system updates are completed.
• Coordinate with HR, Payroll, IT, Operations, and Talent Acquisition to ensure timely system updates.
• Validate that employee records are properly updated throughout the employee lifecycle.
• Maintain HRIS user access according to established authorization procedures.
• Support access provisioning and deactivation for HRIS users.
• Ensure terminated or transferred employees and users have appropriate system access changes.
• Maintain confidentiality of employee and organizational information.
• Follow internal security and data privacy procedures.
• Escalate potential system access or data security concerns appropriately.
• Serve as a point of contact for HRIS-related questions and system concerns.
• Investigate HRIS issues and determine the appropriate resolution or escalation path.
• Work with HR, Payroll, Operations, IT, and system vendors to resolve system issues.
• Document recurring issues and recommend process improvements.
• Provide guidance to HR users on appropriate HRIS processes and system functionality.
• Support US-based accounts and stakeholders as needed.

Skills

HRIS administration

Data management

Data analysis

Stakeholder collaboration

Tools

UKG Pro

UKG Ready

Microsoft Excel

Google Sheets

Job description

XtendOps is looking for an experienced HRIS Administrator with hands-on UKG experience to manage and maintain HR information systems, employee data, HR transactions, reporting, and system-related processes supporting our US-based BPO campaigns and accounts.

The ideal candidate has strong hands-on experience with UKG Pro, UKG Ready, or a similar UKG platform, with a solid understanding of HRIS administration, employee data management, system configuration, reporting, and data integrity.

Previous experience supporting a US-based BPO account, campaign, client, or workforce is required. Experience supporting a medical, healthcare, healthcare insurance, or medical services campaign is highly preferred.

The HRIS Administrator will work closely with HR, Payroll, Operations, Talent Acquisition, Workforce Management, IT, and US-based stakeholders to ensure HR systems remain accurate, reliable, and aligned with business requirements.

Key Responsibilities

HRIS Administration

• Administer and maintain employee information within UKG and other HR systems.
• Perform employee data transactions, including new hires, transfers, promotions, organizational changes, leave/status changes, and terminations.
• Maintain accurate employee records and ensure HRIS data is complete and up to date.
• Review HRIS transactions for accuracy and completeness.
• Monitor system data and identify discrepancies, duplicate records, or missing information.
• Ensure HRIS records accurately reflect employee lifecycle changes.
• Maintain appropriate system documentation and process records.
• Support HRIS-related projects, enhancements, and process improvements.

UKG Administration

• Perform day-to-day administration of UKG Pro, UKG Ready, or applicable UKG modules.
• Maintain employee profiles, job information, organizational structures, and other HR data.
• Support system workflows and HR transactions.
• Assist with configuration and maintenance of HRIS settings, where applicable.
• Manage user access and permissions based on established company policies.
• Troubleshoot basic UKG issues and coordinate with internal teams or UKG support when escalation is required.
• Test system changes, updates, and enhancements before implementation.
• Maintain documentation for UKG processes and system procedures.
• Support system upgrades, releases, and changes that impact HR operations.

HRIS Data Management & Integrity

• Conduct regular audits of HRIS data to ensure accuracy and consistency.
• Perform data validation, reconciliation, and quality checks.
• Identify and correct data discrepancies in coordination with HR and other stakeholders.
• Maintain data integrity across UKG and other connected HR systems.
• Monitor employee data changes and ensure appropriate approvals and documentation are completed.
• Ensure data is handled securely and confidentially.

Reporting & Analytics

• Create and maintain recurring and ad hoc HRIS reports.
• Generate reports related to employee headcount, turnover, employee status, organizational structure, timekeeping, attendance, and other HR metrics.
• Support HR and leadership with accurate HRIS data for business reporting and decision-making.
• Perform data extracts and reconciliation as required.
• Assist in developing standardized HRIS reports and dashboards.
• Validate report outputs and investigate data inconsistencies.

US BPO Account / Campaign Support

• Support HRIS requirements for US-based BPO campaigns, accounts, and workforces.
• Coordinate with US-based HR, Payroll, Operations, Workforce Management, and client stakeholders.
• Ensure HRIS transactions are completed according to account-specific processes and deadlines.
• Support employee data requirements across multiple campaigns or business units.
• Work with stakeholders across different US time zones as required.
• Maintain accurate and timely communication regarding HRIS requests and issues.
• Ensure system processes support the operational requirements of US-based accounts.

Medical / Healthcare Campaign Support

• Support HRIS administration for employees assigned to medical, healthcare, healthcare insurance, or medical services campaigns, when applicable.
• Maintain accurate employee information for healthcare-related accounts.
• Handle employee information with an appropriate level of confidentiality and care.
• Support account-specific HRIS reporting and documentation requirements.
• Coordinate with HR and Operations regarding employee status, records, and system requirements.
• Follow company and client requirements for handling sensitive employee information.

Onboarding & Offboarding

• Ensure new-hire information is accurately entered and maintained in UKG.
• Support HRIS activities related to employee onboarding and account assignment.
• Process employee transfers, promotions, status changes, and other lifecycle transactions.
• Process employee separations and ensure appropriate system updates are completed.
• Coordinate with HR, Payroll, IT, Operations, and Talent Acquisition to ensure timely system updates.
• Validate that employee records are properly updated throughout the employee lifecycle.

System Access & Security

• Maintain HRIS user access according to established authorization procedures.
• Support access provisioning and deactivation for HRIS users.
• Ensure terminated or transferred employees and users have appropriate system access changes.
• Maintain confidentiality of employee and organizational information.
• Follow internal security and data privacy procedures.
• Escalate potential system access or data security concerns appropriately.

Troubleshooting & Support

• Serve as a point of contact for HRIS-related questions and system concerns.
• Investigate HRIS issues and determine the appropriate resolution or escalation path.
• Work with HR, Payroll, Operations, IT, and system vendors to resolve system issues.
• Document recurring issues and recommend process improvements.
• Provide guidance to HR users on appropriate HRIS processes and system functionality.

Required Qualifications

• 2-4+ years of experience in HRIS administration, HR Operations, HR systems, or a related role.
• Hands-on experience administering UKG is required.
• Experience with UKG Pro and or UKG Ready
• Previous BPO experience is required.
• Previous experience supporting a US-based BPO account, campaign, client, or workforce is required.
• Experience managing employee data and HRIS transactions.
• Experience with HRIS reporting, data validation, and data reconciliation.
• Strong understanding of employee lifecycle processes.
• Strong proficiency in Microsoft Excel or Google Sheets, including data manipulation and reporting.
• Strong attention to detail and data accuracy.
• Strong analytical and problem solving skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential and sensitive employee information.
• Ability to manage multiple priorities and meet deadlines in a fast-paced BPO environment.
• Willingness to work on a schedule aligned with US business hours/time zones, depending on account requirements.

Preferred Qualifications

• Experience supporting a medical, healthcare, healthcare insurance, or medical services BPO campaign.
• Experience supporting US-based healthcare or medical accounts.
• Experience with multiple UKG modules or advanced UKG functionality.
• Experience with HRIS integrations or systems that interface with UKG.
• Experience supporting payroll or timekeeping systems.
• Experience with HRIS audits and data reconciliation.
• Experience creating complex HRIS reports and dashboards.
• Experience managing HRIS user roles and system permissions.
• Experience working directly with US-based HR, Payroll, Operations, or client stakeholders.
• Experience supporting a high-volume employee population.
• Experience participating in HRIS implementations, system upgrades, or process improvement initiatives.