HR Technology Operations Manager — Workday & Automation

Manulife John Hancock; Quezon City; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Manulife John Hancock's PeopleComms Technology Operations team seeks a hands‑on Manager to lead day‑to‑day support, delivery and operational health of Workday and related HR technologies across the PeopleComms ecosystem. You will set priorities, manage capacity, guide cases and escalations, and provide hands‑on support while maintaining strong controls around data, security, and configuration.

The role emphasizes evolving how the team works, reducing recurring issues, improving self‑service, and

Responsibilities

• Manage, coach and develop HR technology specialists and analysts, setting clear expectations and supporting their skills and career development.
• Set team priorities and manage capacity across operational support, enhancements, HR cycles and project support, with clear assignments and timelines.
• Coordinate complex and time‑sensitive Tier 2 (specialist support) cases and production issues, acting as the team's escalation point and involving the appropriate technical or business owners.
• Monitor service levels, backlog and workload, adjusting team priorities and escalating risks to service commitments.
• Provide hands‑on support when needed for complex issues, testing, troubleshooting, documentation and priority initiatives.
• Coordinate cross‑training, knowledge sharing and coverage within the team, and support skill development to meet day‑to‑day operational needs.

Job description

Manulife John Hancock's PeopleComms Technology Operations team seeks a hands‑on Manager to lead day‑to‑day support, delivery and operational health of Workday and related HR technologies across the PeopleComms ecosystem. You will set priorities, manage capacity, guide cases and escalations, and provide hands‑on support while maintaining strong controls around data, security, and configuration.

The role emphasizes evolving how the team works, reducing recurring issues, improving self‑service, and