HR Tech Service Lead - People & Performance

adpinternalcareers; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

adpinternalcareers leads a Service Center area delivering defined client and product support in a fast-paced environment. You will guide associates, monitor service level metrics, and drive high-quality client outcomes through effective people management and process improvements.

The role emphasizes recruiting and developing talent, delivering regular performance feedback, and collaborating with internal teams to maintain strong engagement and client satisfaction in a dynamic Makati-based

Responsibilities

• Lead a Service Center area for defined clients and products.
• Oversee day-to-day activities of associates and meet service level metrics.
• Set goals, provide feedback, and identify development opportunities.
• Review performance and address opportunities for improvement.
• Aim to achieve engagement and reduce turnover.
• Collaborate with internal departments to meet service objectives.
• Recruit, select, hire, compensate, and manage staff performance.
• Identify training needs and ensure effective training delivery.

Job description

adpinternalcareers leads a Service Center area delivering defined client and product support in a fast-paced environment. You will guide associates, monitor service level metrics, and drive high-quality client outcomes through effective people management and process improvements.

The role emphasizes recruiting and developing talent, delivering regular performance feedback, and collaborating with internal teams to maintain strong engagement and client satisfaction in a dynamic Makati-based