HR Tech Service Lead: Build a High-Performance Team

apply; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

apply is seeking an experienced Service Center Leader to oversee a defined client area and drive performance across metrics. The role emphasizes building a high-performing team, guiding day-to-day activities, and ensuring client satisfaction.

The incumbent will establish goals, coach associates, and manage recruitment, training, and compensation to sustain engagement and retention. A collaborative partner with other departments, you will push for ongoing service enhancements.

Qualifications

• Leadership experience required.
• Proven ability to manage client/service centers.
• Strong people management and coaching skills.
• Experience aligning teams to service level metrics.

Responsibilities

• Lead and manage a Service Center area for defined clients and/or products.
• Oversee day-to-day activities and achievement of service level metrics.
• Establish goals and provide regular feedback to associates, including development opportunities.
• Review performance and address opportunities for improvement.
• Drive associate engagement and retention with high-performance culture.
• Collaborate with internal departments to meet service objectives.
• Identify process improvements based on associate feedback.
• Oversee recruitment, selection, hiring, compensation, and performance management.
• Determine training requirements and ensure timely delivery of skills development.

Skills

Team leadership

Performance management

Recruitment & hiring

Job description

apply is seeking an experienced Service Center Leader to oversee a defined client area and drive performance across metrics. The role emphasizes building a high-performing team, guiding day-to-day activities, and ensuring client satisfaction.

The incumbent will establish goals, coach associates, and manage recruitment, training, and compensation to sustain engagement and retention. A collaborative partner with other departments, you will push for ongoing service enhancements.